988 Crisis Specialist

Base Pay: $21 hourly + shift differentials Various Full-Time & Part-Time Shifts Available About you: The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, About us: Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more. Day in the Life Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline Login to helpline applications Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc. Employ de-escalation techniques to assist individuals in crisis Coordinate with EMS or police to complete active rescue as needed Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems. Conduct follow-ups to ensure successful access to services Collaborate with Shift Supervisors and other crisis line staff to provide or receive support Maintain high level confidentiality while performing all duties Uphold strict confidentiality in all tasks performed What you need to apply High School Diploma or GED equivalent 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training At-home high speed internet on a private network A private, HIPAA compliant, dedicated office space What makes us different Non-Profit mission-driven, person-focused environment 100-hour Crisis Intervention training Opportunity for professional growth Team oriented environment An organizational culture of mental and behavioral health support for all For your hard work Generous Paid Time Off Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.) Competitive wages Our Mission Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone. Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors. Find out more at View the full job description here: 988 Crisis Specialist Job Description.pdf We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr Common Ground