NetSuite Implementation Specialist

Job Description

About the Company

Road Warrior Parts & Service is a platform that invests in regional heavy-duty aftermarket parts distributors and repair shops. Rather than operating as a single company, we are a network of established brands, each with its own history, reputation, and customer relationships. We are dedicated to building a nationwide network of high-quality heavy-duty brands that deliver exceptional outcomes for customers and long-term career opportunities for employees.

Position Description

This role will be instrumental in managing and improving NetSuite, the ERP system at the heart of our operations. With multiple brands, locations, and ongoing acquisitions, we rely on a highly customized NetSuite environment with custom UIs, automations, and integrations.

This is a growth-oriented role. You will start with administration, testing, and implementation support, gradually taking on greater ownership of system design, prioritization, and delivery. For the right person, this is an opportunity to eventually own the technology powering our core operations.

Location & Travel: Based in Charlotte, NC, this role is primarily in-office, especially while ramping up, with work-from-home flexibility. Some travel to our locations is expected, primarily for acquisition go-lives and user training.

What You'll Do

NetSuite Administration

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• Build and maintain custom transaction and entry forms, saved searches, and role-based dashboards
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• Provision and train new users and manage roles and permissions
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• Serve as first-line of NetSuite support / troubleshooting for users across our brands and functional areas, resolving issues or routing them to the right place
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• Handle routine configuration and reporting requests
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• Write and maintain documentation, SOPs, and quick-reference guides
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New Feature Implementation

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• Maintain enhancement backlog and contribute to development/prioritization of NetSuite product roadmap
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• Own testing of new customizations and provide clear feedback to developer
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• Research solutions to make decisions on buy vs. build
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Acquisition Integrations

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• Support bringing newly acquired companies onto NetSuite, from system setup through go-live
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• Clean, map, and migrate data such as customers, vendors, items, and transactions
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• Test end-to-end business processes in the new environment and train the incoming team
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Skills & Characteristics

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• Minimum 3+ years of NetSuite or similar ERP experience as an implementation consultant or administrator. NetSuite experience with wholesale / distribution preferred.
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• Strong understanding of core ERP processes (Order to Cash, Procure to Pay, Inventory Management) and basic accounting principles
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• Resourceful problem solver: Comfortable navigating ambiguity and figuring things out independently. Knows when to research, experiment, and troubleshoot versus when to ask for guidance or escalate an issue.
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• Not just a solution architect, but someone who is hands-on in diagnosing issues, reconciling differences, data cleaning, configuration, and testing
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• Strong analytical skills including complex data manipulation and Excel analysis. Experience with BI tools (e.g. Tableau, Power BI) preferred a plus.
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• Thorough and creative thinker: when validating solutions, you naturally think through edge cases, different user scenarios, and ways things could break
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• Clear and effective communicator. Able to simplify complex topics in a concise manner.
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• Must be eligible to work in the U.S. without requiring sponsorship now or in the future
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What We Offer

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• Competitive salary
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• Access to health insurance
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• Free dental and vision insurance
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• 401(k) with company match
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