Clinic Operations Director

Job Description

Job Description

Lead a Clinic. Build a Team. Own the Results.

We're looking for a Clinic Operations Director who wants more than simply managing a clinic. This is an opportunity to build a high-performing operation, develop leaders, solve meaningful problems, and leave a lasting impact on the lives of children and families.

You'll have the autonomy to make decisions, improve systems, and lead a team that depends on strong leadership. We aren't looking for someone who waits to be told what to do. We're looking for someone who sees opportunities, takes ownership, and drives results.

If you're energized by building teams, improving performance, and creating order in fast-moving environments, you'll thrive here.

What You Will Own :

• Own the operational performance of your clinic, making decisions that directly influence client experience, team engagement, financial performance, and long-term growth.

• Build, lead, and support BCBAs, Behavior Technicians, and support staff to create a team that is consistent, reliable, and growing 

• Oversee staffing and scheduling in a way that supports both client access and team sustainability 

• Partner with clinical leadership to ensure services are delivered consistently and aligned with treatment plans 

• Support admissions and onboarding so clients are able to start services without unnecessary delay 

• Use data to identify trends, solve operational problems, and improve clinic performance before issues become barriers. 

• Oversee payroll processes and ensure accuracy in time and attendance practices 

• Maintain a clinic environment that is organized, safe, and reflects the level of care we expect for clients 

• Expand Cardinal's presence in the community by developing referral relationships and identifying opportunities for sustainable growth.

• Lead team conversations that are clear, direct, and grounded in expectations 

• Operate in alignment with company policies, clinical standards, and regulatory requirements 

You'll know you're succeeding when:

• Your clinic is fully staffed with a dependable team that trusts your leadership.

• Operational metrics are improving because you've built systems that actually work.

• Families experience timely, consistent services.

• Your leaders are growing and solving problems without waiting for direction.

• You have earned the confidence of your team by making thoughtful decisions and following through.

• You naturally take ownership instead of waiting for someone else.

• You enjoy solving difficult operational problems.

• You like building systems that make teams stronger.

• You make decisions confidently, even when they aren't easy.

• You enjoy coaching people toward higher performance.

• You prefer being trusted over being micromanaged.

• You want your work to have measurable impact.

Many operations roles focus on keeping things running. This one is about building something better.

You'll have the opportunity to:

• Build and develop future leaders.

• Improve systems that directly impact client care.

• Influence the growth of one of our fastest-growing regions.

• Make decisions that matter.

• See the direct results of your leadership every day.

Qualifications: 

Required: 

• Minimum of three years of experience in ABA, healthcare operations, or a related field 

• Demonstrated leadership experience managing teams, operations, or multiple locations 

• Strong organizational, leadership, and communication skills 

• Ability to manage multiple priorities and drive performance across locations 

• Ability to communicate professionally with team members, families, and external partners 

Preferred: 

• Experience in multi-site operations or clinic-based environments 

• Working knowledge of Applied Behavior Analysis (ABA) services and service delivery models 

• Experience in admissions, scheduling, or operational growth initiatives 

• Experience with CRM, EHR, or scheduling systems (e.g., HubSpot, CentralReach) 

• Experience managing budgets, forecasting, or financial performance 

Work Environment:

• Work is clinic-based

• Frequent interaction with clinical teams, clients, and families 

• Travel between locations may be required 

Location: Wilmington, NC

Environment: Clinic-based

Compensation and Benefits :

• Competitive salary plus performance incentives tied directly to measurable clinic outcomes. Your success should be reflected in your compensation.

• Paid Time Off and company-recognized holidays 

• Health benefits for eligible employees, with employer contribution 

• Ongoing development and growth opportunities 

• Technology and tools provided to support the role 

At Cardinal, our core values are IMPACT:

• Invested – we are fully aligned and bought into our mission and dedicated to achieving it

• Mutual Collaboration – we work together to achieve our goals, recognizing that our mission relies on teamwork 

• Problem Solving – we focus on solutions, not obstacles or blame

• Accountability – we own our actions, decisions, and results because our results improve lives

• Continuous Growth – we are constantly working toward personal and professional improvement to expand our impact

• Tenacity – we persevere through challenges with professionalism and resolve

Equal Employment Opportunity Statement:

Cardinal Pediatric Therapies is an Equal Opportunity Employer. We are committed to creating and maintaining a workplace where all applicants and employees are treated with dignity, fairness, and respect. Employment decisions are based on qualifications, merit, business needs, and job-related criteria, without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Cardinal Pediatric Therapies is committed to providing reasonable accommodations to qualified applicants and employees in accordance with applicable law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed in this role. It is not intended to be a complete or exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Cardinal Pediatric Therapies reserves the right to modify, add, remove, or assign duties and responsibilities at any time based on business needs and in accordance with applicable law.

This position may require sitting, standing, walking, bending, reaching, using standard office and technology equipment, occasional lifting or moving of materials or supplies up to 25 pounds, and travel between assigned locations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Nothing in this job description creates a contract of employment, express or implied. Employment with Cardinal Pediatric Therapies is at-will unless otherwise stated in a separate written agreement signed by an authorized representative of the company.