Financial Clearance Supervisor

The Financial Clearance Supervisor supports the Financial Clearance Center within Patient Financial Services by providing direct supervisory oversight of Financial Clearance Associates and daily financial clearance operations. The Financial Clearance Supervisor plays a critical role in ensuring accurate eligibility and benefits verification, effective financial counseling, and adherence to institutional policies that support a positive patient experience. Through leadership, coaching, and operational coordination, the Financial Clearance Supervisor helps ensure patients are financially cleared prior to care delivery. MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The organization is internationally recognized for its commitment to exceptional patient care and operational excellence, and the Financial Clearance Center is a key contributor to ensuring patients can access care with clear and accurate financial information. The ideal candidate brings demonstrated supervisory experience in patient financial services or financial clearance operations, with working knowledge of insurance eligibility, benefits verification, and financial counseling workflows. The candidate is comfortable leading teams, engaging with payors and patients, supporting staff training, and managing operational metrics, with education, experience, and credentials aligned to the scope of responsibilities described. Minimum $48.56 - Midpoint $60.82 - Maximum $73.08 per hour based on a 40-hour work week. Work location: Typical work schedule: Why Us? Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance. Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options. Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups. Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs. Responsibilities Operational Oversight and Supervision Supervise and coordinate daily activities related to timely and complete verification of eligibility and benefits Provide direct supervisory oversight to Financial Clearance Associates and day-to-day Financial Clearance Center operations Monitor daily activity and performance metrics reports to improve process flows and procedures Review, track, and manage designated departmental work queues to ensure timely resolution of patient accounts Insurance Verification and Payor Management Ensure insurance verification is complete for each MD Anderson patient Maintain eligibility and benefits for each patient throughout the financial clearance process Demonstrate understanding of payor groups, individual health plans, and payor plan codes Facilitate insurance coverage resolution, escalate complex issues, and assist with spot agreements when required Support staff in interpreting payor medical coverage policies to support continuity of care discussions Financial Counseling and Patient Support Supervise the financial counseling function to ensure patients are informed of payment options and cost estimates Ensure proper guidance related to patient assistance programs and payment collection Facilitate administration of the Patient Financial Assistance process Serve as a resource to support meaningful discussions with patients regarding financial responsibilities Quality Assurance and Compliance Perform quality assurance checks and review case documentation for accuracy and completeness Ensure compliance with MD Anderson policies, FCC procedures, and regulatory requirements Maintain knowledge of systems and processes impacting admissions, verification, and patient access Review and understand the denials process and patient bad debt related to eligibility functions Leadership, Training, and Collaboration Hire, evaluate, mentor, and provide ongoing feedback to designated staff Assist the Manager with onboarding, education, and ongoing training for new and existing staff Act as a liaison with Patient Access, Clinical Operations, health plans, third-party vendors, and patients Provide ongoing updates and education to staff regarding payor-related requirements Assist with continuous improvement planning to maintain departmental compliance and performance Education Required: Graduation from an accredited school of professional nursing. Preferred: Bachelor’s Degree Nursing. Work Experience Required: 5 years Clinical nursing to include one year of experience in utilization review, case management, discharge collaborative planning, Quality Assurance or team lead experience. or Required: 2 years Clinical nursing experience with preferred degree. Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience. Preferred: Clinical Trial Lifecycle Management(Phases I - IV), protocol development and amendments, adverse event reporting, and informed consent process a plus. Licenses and Certifications Required: RN - Registered Nurse - State Licensure State of Texas Professional Nursing license (RN). Upon Hire and Required: BLS - Basic Life Support Upon Hire or Required: CPR - Cardiac Pulmonary Resuscitation Upon Hire Preferred: CCM - Certified Case Manager Commission for Case Manager Certification Upon Hire Preferred: ACLS - Advanced Cardiac Life Support Certification as required by patient care area. Upon Hire Preferred: PALS - Pediatric Advanced Life Support Certification as required by patient care area. Upon Hire Other Requirements Must pass pre-employment skills test as required and administered by Human Resources. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. Additional Information Requisition ID: 180240 Employment Status: Full-Time Employee Status: Regular Work Week: Days Minimum Salary: US Dollar (USD) 101,000 Midpoint Salary: US Dollar (USD) 126,500 Maximum Salary : US Dollar (USD) 152,000 FLSA: exempt and not eligible for overtime pay Fund Type: Hard Work Location: Remote (within Texas only) Pivotal Position: Yes Referral Bonus Available?: No Relocation Assistance Available?: No #J-18808-Ljbffr University of Texas MD Anderson Cancer Center