Service Writer / Customer Liaison
Marthas Vineyard Shipyard
Service Writer / Customer Liaison
Location: Martha's Vineyard Shipyard (On-site)
Position Type: Full-Time, Year-Round (With Benefits)
About Us
We are a growing, family-owned shipyard built on quality craftsmanship, strong customer relationships, and a passion for the water. We pride ourselves on creating a workplace where team members are supported, challenged, and appreciated. We are currently looking for a Service Writer who thrives in a fast-paced environment and is ready to be the face of our service operations.
What You'll Do
- First Contact: Act as the main point of contact for our customers, offering top-tier communication and welcoming service.
- Estimating & Planning: Prepare detailed, accurate written estimates for labor, parts, and repairs.
- Project Tracking: Follow work closely through every stage of service to ensure deadlines and high quality standards are met.
- Customer Follow-Up: Maintain proactive, timely communication with boat owners regarding updates, approvals, and completion timelines.
What We're Looking For
- Boat Knowledge: Solid understanding of boats, marine systems, and shipyard terminology is require
- Tech-Savvy: Comfortable navigating digital management software, inventory systems, and modern communication tools.
- Detail-Oriented & Organized: Exceptional tracking abilities to keep work orders
accurate and projects moving smoothly. - Adaptable & Driven: Willing to take on new challenges and adjust as daily shipyard priorities evolve.
- People Skills: High level of patience, exceptional customer service skills, and a good sense of humor!
What We Offer
- Year-Round Stability: Full-time, year-round employment (not seasonal).
- Competitive Compensation & Benefits Package
- A supportive, team-oriented, family-owned working environment.
How to Apply
Ready to take on the challenge? Send your resume to View email address on click.appcast.io with the subject line "Service Writer Application".
recblid zhmiq68tw89o4eiluajzr0620hu2niMarthas Vineyard Shipyard
Vacancy posted 4 hours ago
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