Field Service Technician 2

Job Description

Job Description

Description

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Electrical Power Generator - Field Service Tech position available at our Georgetown  Texas location. The hours of the position are Monday-Friday from 7 AM to 4 PM. Possible overtime, including weekends.  Daily travel and overnight travel are required throughout Texas.

Job Description :

This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas and diesel engines, and ATS (Automatic Transfer Switches), to respond to customers, needs in a positive, safe, and timely manner to ensure maximum value for work performed.

The Field Service Technician III provides face-to-face customer service located at an off-site location and is responsible for the troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. 

Essential Functions

This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas and diesel engines, and ATS (Automatic Transfer Switches), to respond to customers, needs in a positive, safe, and timely manner to ensure maximum value for work performed.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. 

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs basic to intermediate repairs and minimal troubleshooting offsite with minimal supervision
• Performs basic to intermediate troubleshooting and minimal diagnoses of equipment malfunctions and failures
• Removes and install parts, disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards 
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians 
• Requires regular and punctual employee attendance
• Performs other duties as assigned
• A qualified candidate must have the following skills or abilities:
• At least 3 years of field or shop service tech troubleshooting and repair skills of Electrical Power and Generator experience required.
• At least 3 years of field or shop service tech troubleshooting and repair skills of Natural Gas and Diesel Engine experience required.
• At least 3 years of field or shop service tech troubleshooting and repair skills of ATS (Automatic Transfer Switches) and GENERATORS experience required.
• Must have a valid driver's license.
• Excellent customer service skills. Must be able to effectively communicate, both written and verbal, with customers and employees in a professional manner.
• Must have own tools.
• Must have a safe driving history.
• Ability to be productive by working efficiently and effectively with a high energy level.
• Ability to work with limited supervision.
• Must be able to work Monday-Friday from 7 AM - 4 PM.
• Must be on-call two weeks out of the month.

We also provide excellent benefits such as medical, dental, vision, life insurance, 401K plan, vacation, and holiday pay.

• HOLT CAT (and related entities) is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions at HOLT CAT and related entities will be made on merit, qualifications, and abilities.
• It is the policy and commitment of HOLT CAT and related entities to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law. Please view Equal Employment Opportunity Posters provided by OFCCP on our website.

#LI-HCT 

Knowledge, Skills, and Abilities

·         Knowledge of safe work procedures and practices 
·         Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
·         Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical 
·         Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems 
·         Exceptional skills in customer service 
·         Basic diagnostic and trouble-shooting skills
·         Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources 
·         Operation and control skills of equipment or systems
·         Equipment selection skills to determine the kind of tools and equipment needed to do a job 
·         Ability to communicate clearly and effectively, both verbally and in writing 
·         Ability to operate a crane and forklift, and obtain required certifications/licenses
·         Ability to meet deadlines and work under fast-paced, time constraining circumstances 
·         Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair 
·         The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

Education and Experience:
·         More than two years of heavy equipment experience required; three or more years preferred 
·         High school diploma or equivalent preferred 
·         MSHA certification preferred 
·         Air conditioning certification preferred 
·         Crane/Rigger certifications preferred 

 
Supervisory Responsibilities:
·         None

 
Travel: 
·         Travel required with a possibility of an overnight stay

 
Additional Requirements:
·         Valid Driver’s license required 
·         Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
·         Must own required tools to perform repairs

 
Physical Requirements:
·         Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue 
·         Frequently moves materials or equipment weighing up to 80 lb 
·         Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina 
·         Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment 
·         Be able to maneuver safely and work underneath equipment 
·         Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work 

 
Work Environment:
·         Requires wearing common protective or safety equipment 
·         Regularly works outdoors around moving mechanical parts and noise level may be loud at times
·         May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity 
·         Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment 
·         Required to perform work in cramped spaces and/or high places

 
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.