Parts Manager

Job Title Parts Manager Location Carlstadt Job Type Full Time Salary Range 75k to 95k based on experience Position Summary The Parts Manager is responsible for leading all aspects of the Parts Department including inventory management team leadership customer service vendor relations and departmental profitability This role ensures the right parts are available to support customer and service needs while driving operational efficiency inventory accuracy and revenue growth The ideal candidate is a hands on leader with strong inventory management experience a customer focused mindset and the ability to develop high performing teams in a fast paced dealership environment Responsibilities Leadership & Team Management Provide leadership direction and development for the Parts Department team while fostering a culture of accountability teamwork customer service and operational excellence Recruit train mentor coach and evaluate department personnel to support employee growth and succession planning Establish performance expectations and ensure team members are meeting departmental and company objectives Promote a safe productive and customer focused work environment Parts Operations & Inventory Management Oversee all daily parts department operations to ensure efficient workflows and exceptional support for internal and external customers Establish and maintain appropriate inventory stocking levels based on customer demand equipment population seasonal trends and business objectives Monitor inventory performance including inventory turns fill rates lost sales stock orders and obsolete inventory Lead and coordinate cycle counts and annual physical inventories to maintain inventory accuracy and accountability Collaborate with other dealership locations to coordinate inventory availability transfers and purchasing strategies Sales Customer Service & Business Development Develop and maintain strong relationships with customers vendors and manufacturers Drive parts sales growth through customer retention business development and strategic sales initiatives Develop and execute departmental sales and marketing plans to increase revenue and market share Ensure a high level of customer satisfaction by resolving issues promptly and supporting customer needs Financial Performance & Vendor Relations Manage departmental performance to achieve or exceed revenue gross profit inventory and budget objectives Review department performance metrics regularly and implement action plans to improve results Utilize available purchasing programs discounts and vendor incentives to maximize profitability Negotiate and maintain strong relationships with manufacturers vendors and suppliers to support operational and inventory needs Monitor customer receivables and ensure compliance with company credit and collections policies Warranty Compliance & Process Improvement Oversee all warranty return and vendor claim processes to ensure timely submissions and maximum recovery of credits Ensure compliance with company policies manufacturer requirements inventory control procedures and safety standards Develop implement and continuously improve departmental processes to increase efficiency accuracy and customer service levels Maintain department equipment vehicles and facilities in a safe organized and professional condition Cross Functional Collaboration Partner with service operations sales and leadership teams to support dealership objectives and improve the overall customer experience Assist with special projects and perform additional duties as assigned to support business operations Qualifications 3 years of leadership experience in a parts department dealership environment or inventory management role preferred Strong knowledge of parts operations inventory control purchasing vendor management warranty administration and customer service practices Knowledge of transport refrigeration heavy duty truck diesel fleet or dealership parts operations preferred Demonstrated ability to lead teams manage performance and drive operational results Experience managing departmental budgets financial performance inventory investments and profitability metrics Strong analytical organizational communication and problem solving skills Ability to effectively prioritize tasks and manage multiple responsibilities in a fast paced environment Proficiency with dealership management systems inventory software Microsoft Office and related business applications Must be at least 21 years of age Valid drivers license with an acceptable driving record required About Sonsray Sonsray Sonsray moves mountains for the construction transportation and agriculture industries We are the West Coasts largest Thermo King & CASE dealership offering sales parts service rental and leasing We are committed to fostering a supportive and dynamic work environment Why work here At Sonsray we value all employees their contributions and most importantly their ideas Medical coverage PPO HSA options Dental Vision and Life insurance provided at no cost 401K with competitive employer contributions 80 hours of annual vacation increasing with years of service Uniforms provided annually Annual boot voucher of 12500 One full paid day off annually for community volunteer work Birthday meal provided by Sonsray Privately owned and operated with decisions made based on core values rather than corporate directives Annual Holiday Party including covered airfare and hotel for employees and a guest Emphasis on company growth and employee development Open door policy fostering a collaborative environment with active owner and management involvement Contact Questions Contact us at RecruitingSonsraycom or View phone number on click.appcast.io Privacy Notice to all California Job Applicants Regarding the Collection of Personal Information #J-18808-Ljbffr