Case Manager

Case Manager Campus Title: Case Manager State Job Title: Staff Assistant Department: Enrollment Management Job Code: HA5600 FLSA Status: Exempt Funding: 1596-2439 (Grant Funded)* Bargaining Unit: APA Job Type: Full-Time Temporary / On-campusposition Timeframe: 52 Weeks Shift: Monday-Friday, 8:30 am to 4:30 pm (somenights and weekends required) Regular Days Off: Saturday and Sunday Salary: $60,000 to $63,000 Annually (commensuratewith education and experience) *This is a grant-funded position. Continued employment beyond thegrant period is contingent upon the availability of funding andinstitutional need. Upon the grant's conclusion, the position willbe evaluated for potential adoption and funding by Westfield StateUniversity. General Statement of Duties Under the general direction of the Office of the Dean of Studentsthis position with help to respond to the needs of students(graduate and undergraduate) encountering personal or academicchallenges. The University Case Manager collaborates with otheroffices to develop programs that enhance the quality of studentlife, promote all facets of well-being, and respond to studentconcerns. The University Case Manager is expected to be availableto staff and students outside regular business hours, for eveningand weekend events, and/or at other critical times. Duties and Responsibilities Duties include but not limited to: Maintains strong working relationships and collaborationsbetween the Office of the Dean of Students, students, and variousUniversity departments. Maintains current knowledge of student needs, includinggraduate students, student development, and student learningresearch, theory, and practice that best serve the needs ofstudents. Represents the Office of the Dean of Students at campus-widefunctions. Recommends and participates in the development of Universitypolicies and procedures. Develops a strong relationship with local hospitals,particularly at the time of the discharge of students. Supports and advocates for students (graduate andundergraduate) experiencing crises; intervenes directly insensitive cases involving critical illness or injury, mentalillness, and fatalities. Contributes to the case management processof the office by meeting with students on sensitive and privateissues and provides guidance and support to students and familiesduring times of crisis. In cases where students need extra mental health support orother type of clinical assistance necessary for the retention,persistence, and success of the student, the case managercollaborates, when requested, by the Dean of Students Office, withstudents, families, campus partners, and off campus resources toform comprehensive plans for student success and assists in theplan implementation. Implements the administrative activities associated with theOffice of the Dean of Students to support students, includingmedical leave of absences and withdrawals. Advises faculty, staff, students, and families in complexproblem solving and complaint resolution in situations that pose arisk to students and/or the institution. Consults and engages in problem-solving on complex matters withResidence Life, Counseling Center, Health Center, UniversityPolice, Student, Student Accessibility Services, TRiO, CourseAchievement Retention and Engagement, LEAD Scholars and AcademicAdvising. Advises the Office of the Dean of Student staff in bestpractices related to students that impact case management practicesand policies. Collaborates with the student leader trainings and orientationprograms. Serves as an advisor for the Office of Student Conduct. Performs other job-related duties as assigned. Job Requirements QUALIFICATIONS Master's degree in social work, higher education, studentpersonnel, counseling services, or other related field and fouryears of full-time professional experience working with collegestudents. Commitment to the knowledge of multicultural, diversity, andLGBTQ+ issues. Experience with strategizing, planning, and deliveringcommunications. Familiarity with college student learning and developmenttheories. Knowledge of student support programs and services. Experience with outreach initiatives and programdevelopment. Effective oral and written communication skills. Ability to use independent judgment and manage and impartinformation to a range of clientele and/or media sources. Effective interpersonal and community relations skills. Ability to build positive and effective relationships withcolleagues and student leaders across the University. Skilled in managing crises and knowledge of and experience withcrisis intervention techniques. Ability to react calmly and effectively in emergencysituations. Ability to take initiative for projects and the development ofservices. Ability to collaborate and work successfully in a teamenvironment. Experience with case management software, student informationsystem software such as Maxient. Ability to work effectively with a wide range of constituenciesin a diverse community and rapidly changing technicalenvironment. Additional Information Salary Salaries for current Westfield State University employees andindividuals currently working for the state of Massachusetts mustbe calculated individually in accordance with collective bargainingagreements as well as state policies. State job specifications maybe found on the Department of Higher Education's webpage. Employee Benefits Benefits are an important component of an employee's totalcompensation package. Health Insurance: Westfield State offers a variety of HMO, POS,and PPO-type health insurance plans for eligible employees.Coverage is effective on the 1st of the month following the date ofhire. Exceptions to employees hired on the 1st of the month,coverage is effective immediately. Retirement: the MA State Employee Retirement System provideseligible employees with a retirement pension following a 10-yearvesting period. In lieu of the retirement pension, eligibleemployees may select the Optional Retirement Plan with a maximum 5%employer matching contribution. Tuition Waivers & Discounts: eligible employees, includingspouses and dependent children, receive reduced tuition at MA statecolleges, community colleges, and universities. Paid Time Off: employees receive 12 paid holidays and generousvacation, personal, and sick leave benefits. Additional information regarding employee benefits is availableon the University's Benefits & Wellness webpage. Disability Accommodations Westfield State University is committed to the full inclusion ofindividuals with disabilities and will ensure the availability ofreasonable accommodations. If a reasonable accommodation is neededto participate in the job application or interview process, pleasecontact Human Resources at View phone number on click.appcast.io or visit us in the HoraceMann Building, 1st floor. Background Check Employment is contingent upon the successful completion and reviewof a background check. A criminal record will not automaticallydisqualify an applicant from consideration. #J-18808-Ljbffr