Assistant Community Director

Job Description

Job Description

Assistant Community Director Grow Your Career. Support a Community. Make an Impact.

Are you an organized, customer-focused professional who enjoys balancing property operations, leasing, resident relations, and administrative responsibilities ?

We are seeking a motivated Assistant Community Director  to support the day-to-day operations of a multifamily apartment community. This position is ideal for someone who enjoys working with people, solving problems, supporting leasing performance, and helping create an exceptional experience for residents.

As the Assistant Community Director, you'll work closely with the Community Director while gaining hands-on experience across multiple areas of multifamily property management . You'll also step in to support property operations and objectives in the Community Director's absence.

In this role, you'll help keep the community running smoothly while supporting residents, prospects, and the on-site team. Responsibilities include:

• Support the Community Director with daily property operations and administrative responsibilities
• Maintain accurate daily, weekly, and monthly reports
• Maintain resident financial records, including rents, deposits, and application fees
• Assist with delinquent rent collection and applicable resident notices
• Ensure bank deposits are completed accurately and timely
• Greet prospective residents, showcase the community, and use effective leasing and closing techniques
• Support all phases of the leasing process, including resident retention and renewals
• Build positive relationships with residents and provide exceptional customer service
• Respond professionally to questions and concerns from prospects, residents, vendors, and team members
• Assist with move-in and move-out inspections, vacancy inspections, and resident move-out paperwork
• Coordinate resident service requests with the maintenance team
• Support and train leasing team members as assigned
• Monitor local market conditions, competitors, and multifamily industry trends
• Assist with community marketing initiatives and resident satisfaction efforts
• Help plan and coordinate resident events, promotions, and communications
• Communicate with vendors and contractors regarding scheduling, billing, and required documentation
• Maintain organized and accurate reports, records, procedures, and property documentation
• Assist with purchasing community and office supplies within established budget guidelines

Qualifications:

• High school diploma or GED
• 1–2 years of related professional experience
• Basic bookkeeping skills
• Strong customer service, communication, and interpersonal abilities
• Ability to work effectively in a sales, marketing, leasing, and customer service environment
• Strong organizational, administrative, and problem-solving skills
• Proficiency with Microsoft Office 365, Outlook, and general computer applications
• Knowledge of applicable eviction procedures and property management requirements
• Working knowledge of Fair Housing, Section 8 housing, eviction law, and other legal considerations affecting property management
• Reliable transportation and current automobile insurance

Preferred Qualifications:

• 6 months to 1 year of property management or related experience
• Apartment leasing, sales, or marketing experience
• Experience with property management software such as Yardi, RentCafe, and YieldStar
• Bilingual English/Spanish skills are preferred but not required

We Offer:

• Sign On Bonus $1,000
• Referral Bonus Program up to $2,000
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Employee Apartment Discount (where applicable)
• Career Growth & Advancement Opportunities
• Ongoing Training & Development
• Employee Recognition Programs
• Supportive Team Environment

What Makes You Successful

The ideal candidate is someone who:

• Understand the importance of creating positive experiences for prospects and residents.
• Can confidently manage reports, financial records, leasing documentation, and multiple priorities.
• Comfortable showcasing apartment homes, building relationships with prospects, and helping convert leads into leases.
• Approach resident concerns and operational challenges professionally and work toward effective solutions.
• Looking to strengthen your property management experience and continue developing toward greater community leadership responsibilities.

* Incentives change often and not all positions or properties qualify for bonuses or additional perks; please speak with an HSL representative about current incentives and available promotions.

HSL Asset Management LLC. Is an Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sexual orientation, gender, pregnancy, age, disability, or any other protected classification under federal or state law. Reasonable accommodations may be made for persons with disabilities. 

HSL Asset Management LLC. emphasize a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives and will conduct all business in accordance with HSL Asset Management's policies and procedures, Fair Housing, Americans with Disabilities Act, and all other compliance laws pertaining to apartments. E-Verify Employer.

Please note: Successful hiring will be based on passing a background check and drug screening as is required by HSL policy.