Service Advisor (Vermeer)

Service Advisor

Ashland, VA | Vermeer All Roads Are you customer-focused, detail oriented and enjoy being around heavy equipment? Look no further...Vermeer All Roads in Ashland, VA is searching for a Service Writer to join our growing team. This role acts as the first point of contact for our service department and our customers. You will coordinate repairs, communicate timelines, and ensure a first-class customer experience. Prior service advisor experience is required; heavy equipment or heavy-duty background preferred.

Compensation

• Base salary plus monthly commission (based on experience)
• Full-time, Monday - Friday

Benefits

• Medical, dental, vision, disability, and life insurance (eligible the 1st of the month after 30 days)
• 401(k) with company contribution
• Paid time off and company-paid holidays
• Tuition reimbursement
• Employee referral bonus program

Responsibilities

• Provide excellent customer service and act as liaison between customers and the dealership
• Schedule service appointments and prepare accurate estimates
• Advise customers on maintenance based on manufacturer specifications
• Create, update, and document repair and work orders
• Maintain strong customer relationships to drive retention and referrals
• Proactively update customers on repair status, estimate changes, and pickup timing
• Perform other duties as assigned

Qualifications

• High School Diploma or GED
• Valid driver's license
• Previous service writing/advisor experience required
• Heavy-duty or heavy-equipment experience preferred
• Strong customer service, multitasking, prioritization, and efficiency skills

Work Authorization

All Roads does not provide H1-B sponsorship.

AAP / EEO Statement

All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Reasonable accommodations will be provided unless they impose undue hardship.