CSR/MA Team Leader | East JTB & Kernan | Full-Time | Days

Overview Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to‑day clinic activities and personnel issues for the front and/or back office staff located in the ambulatory setting. Acts as a liaison with staff, departments/practices and patients. Responsibilities Performs general office duties. With guidance from immediate manager, assists withpersonnel and payroll functions for assigned personnelincluding, but not limited to participating in the hiring process,training process and continuous coaching and feedback forthe staff in relation to their performance. Ensures appropriate budgetary standards are implementedand maintained for labor and supply monitoring for front,back, and clinical offices. Ensures compliance of regulatory and organizational policiesand procedures, and recommends changes in the department policies and procedures as identified. Participates in regulatory and proficiency checks for qualitymanagement and accreditation requirements. Implements and monitors managed care referral process toensure accurate and consistent appointment process, results maintenance and authorizations for specialty appointments. Institutes and maintains a high level of customer service inthe front, back, and clinical office areas in regards to patient,physician and inter-departmental contact made in person orby telephone. Performs all CSR and MA job functions. Participates in performance improvement projects. Qualifications Experience Requirements: 2 years Medical assistant and customer service experience in physician office required 1 year Medical assistant experience in the same or similar specialty required Education: High School Diploma or GED equivalent required Certificate Medical Assistant required Certification/ Licensure: Certified Medical Assistant (CMA) required and at time of hire Registered Medical Assistant - Nationally Certified preferred at time of hire Basic Life Support (BLS) required at time of hire Travel: Up to 25% Supervises: 1-5 MA / Customer Service Rep Additional Duties: Additional duties as assigned may vary. UFJPI is an Equal Opportunity Employer and Drugfree Workplace #J-18808-Ljbffr UF Health