Quality Assurance Supervisor (Weekend/Day Shift)

Job Description

Job Description

Company Overview:

Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers.

Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care.

We're growing, and we're looking for people who share that conviction. If you're ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we'd like to meet you.

Mission:

Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like.

Location: Gilbert, Arizona Position Type: Full-time Schedule: Friday - Sunday; 6:00 AM - 6:00 PM Compensation Range: $62,000- $70,000

Position Summary

The Quality Assurance Supervisor provides day-to-day tactical oversight and direct supervisory support for site-specific quality activities, ensuring full compliance with Strive Pharmacy's Standard Operating Procedures (SOPs), product specifications, and applicable state and federal regulatory standards. Reporting to the Quality Assurance Manager, this position oversees the routine operations of the site QA team, including documentation review, batch record auditing, label reconciliation, and non-conformance tracking. The QA Supervisor acts as a hands-on leader to support continuous improvement, promote cleanroom compliance, and ensure seamless communication between floor operations, compounding personnel, and Quality leadership.

Key Responsibilities

• Team Supervision & Coaching: Supervise the daily activities of the site QA team (e.g., QA Specialists/Technicians), including scheduling, workload distribution, timecard approval, and initial performance feedback. Assist with candidate interviews, facilitate onboarding, deliver hands-on competency training, and lead daily cross-departmental huddles.
• Documentation & Compliance Auditing: Perform detailed, routine audits of compounding, production, cleaning, environmental monitoring, and validation records (including media fills and BMS/temperature alarms) for compliance with GDP and USP <795>/<797>/<800>/<1163> standards. Assist in reviewing routine equipment calibration and preventive maintenance logs.
• Material & Label Accountability: Oversee routine physical and electronic labeling verification, line clearances, and reconciliation processes. Monitor supplier qualification documentation and verify incoming raw materials against approved vendor lists.
• Quality Systems Support: Triage initial customer complaints and assist in gathering data for adverse drug event reporting. Perform initial investigations for deviations, non-conformances, and CAPA tasks in coordination with QA Specialists. Assist in managing sample staging and tracking for third-party analytical testing.
• Internal Audits & Metrics Tracking: Support site preparation and documentation retrieval during external regulatory, partner, or client audits. Conduct routine internal compliance walkthroughs of compounding and storage areas. Collect, track, and log weekly site quality metrics and trend data for manager review.
• Site Authority & Escalation: Serve as first-line authorization for routine product/component staging and release based on verified testing results. Hold the authority and responsibility to temporarily pause floor operations and immediately escalate to the QA Manager or Pharmacist-in-Charge (PIC) when immediate quality, safety, or compliance risks are identified.

Required Qualifications

• Education & Experience: High School Diploma or GED with a minimum of three (3) to five (5) years of experience in a quality assurance, quality control, or manufacturing role within a pharmaceutical compounding, medical device, or allied health science environment.
• Technical Expertise: Proven hands-on experience in aseptic operations and cleanroom environments, with strong foundational knowledge of core QA practices (documentation review, batch release, line clearances, and basic deviation handling).
• Core Skills: Proficiency with Microsoft Office Suite and digital Quality Management Systems (QMS). Strong organizational, analytical, communication, and problem-solving skills.
• Physical & Environmental: Ability to stand, sit, or walk for extended periods, and occasionally lift up to 45 pounds. Ability to work in controlled cleanroom environments, fully gown in required PPE, and tolerate controlled cleanroom temperatures and background noise.

Preferred Qualifications

• Advanced Education: Associate's or Bachelor's degree in Biology, Microbiology, Chemistry, Pharmacy, or a related scientific discipline.
• Leadership Experience: Prior experience serving as a team lead, senior specialist, or shift supervisor in a pharmaceutical compounding (503A or 503B) or regulated manufacturing setting.
• Regulatory Knowledge: Working knowledge of USP <795>/<797>/<800> standards, cGMP guidelines, and state pharmacy board regulations.
• Audit Experience: Direct involvement in supporting internal or external quality audits.

Work Environment

This position is an onsite role located within the pharmacy facility. The role requires regular periods of sitting, standing, moving between pharmacy and cleanroom areas, and computer use, with occasional lifting up to 45 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Competencies

• Operational Leadership: Guides and supports daily QA staff to maintain high standards of accuracy and quality culture.
• Attention to Detail: Demonstrates meticulous accuracy in reviewing batch records, labels, and quality logs.
• Accountability: Takes personal ownership of daily site compliance tasks and timely problem resolution.
• Problem-Solving & Escalation: Identifies process discrepancies early and knows when to apply immediate controls and escalate to site leadership.
• Effective Communication: Clear, professional verbal and written communication across floor operators, compounding staff, and Quality management.

Hourly Pay Rate

$62,000—$70,000 USD

Join Us in Making an Impact:

At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that's more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar.

Benefits/ Perks:

Strive Pharmacy offers a comprehensive benefits package, including:

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

Culture:

Culture isn't an afterthought at Strive. It's something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.

EEO:

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.