Senior Director, Infrastructure & Operations

Leads day-to-day and long-range direction for Infrastructure and Operations to ensure reliable, secure, and efficient delivery of core IT services aligned with business and enterprise priorities. Translates enterprise IT strategy into functional roadmaps, operating plans, service priorities, and execution goals for infrastructure, operations, service management, and related platforms. Directs the performance, stability, and continuous improvement of infrastructure and operational services, including service support, availability, disaster recovery readiness, asset management, and lifecycle planning. Partners with IT and business leaders to prioritize work, align services to organizational needs, and ensure solutions are practical, scalable, and cost effective. Owns functional budget performance, resource planning, vendor oversight, and service metrics for the assigned portfolio, with accountability for operational efficiency and value realization. Establishes and strengthens operating discipline through defined processes, standards, governance, KPIs, dashboards, and service level expectations. Collaborates with security, compliance, audit, and quality partners to ensure infrastructure and operational practices support risk management, internal controls, and regulated environment expectations. Leads service improvement, modernization, and automation initiatives that improve user experience, reduce operational friction, and increase scalability and resilience. Builds strong cross-functional relationships and influences decisions across a matrixed environment, escalating enterprise-level issues appropriately while independently resolving functional challenges. Leads, develops, and coaches managers and technical leaders within the function, advancing workforce capability, succession readiness, and organizational effectiveness. Contributes to broader IT leadership planning, enterprise priorities, and policy development by bringing forward recommendations, risks, tradeoffs, and opportunities from the Infrastructure and Operations function. Requirements Bachelor’s or master's degree in computer science, information systems, business administration, related field, or equivalent work experience Fifteen or more years of progressive experience in IT, infrastructure, operations, or related business/industry environments Ten years of leadership experience with increasing responsibility for strategy execution, operational performance, budgeting, and talent leadership Core Competencies Demonstrates expertise in leading Infrastructure and Operations with a focus on service delivery, operational efficiency, and strategic alignment with business priorities. Proven ability to manage budgets, drive service improvement initiatives, and foster cross-functional collaboration in a regulated environment. Highest-signal resume keywords Infrastructure Management Operational Performance Service Improvement Initiatives Budget Management Leadership Development ATS Optimization Keywords Hard Skills IT Strategy Execution Service Management Disaster Recovery Planning Asset Management Lifecycle Planning Soft Skills Cross-Functional Collaboration Influencing Decisions Coaching and Development Industry Keywords IT Services Operational Efficiency Regulated Environment Continuous Improvement Vendor Oversight Tools & Technologies Governance Frameworks KPI Dashboards Risk Management Practices #J-18808-Ljbffr Jobtailor