Senior Franchise Account Manager, Global Delivery Partnerships

Job Description

About the Role

The Global Delivery Partnerships team is looking for a sharp, highly-motivated individual to join our team which manages the largest global relationships in the restaurant vertical, such as Starbucks, RBI, McDonald's, Subway & Yum! Brands.


As a Senior Franchise Account Manager, you will manage our most influential franchise merchant relationships for the largest QSR brands globally. You will work closely with our existing team of Account Managers who have laid a strong relationship foundation with corporate brand teams. As the owner of a portfolio of high-value franchise groups, you'll drive measurable outcomes across net acquisition, demand generation, and trip growth. Your efforts will directly contribute to franchisee success and the overall growth of priority Global Partnerships.

What You'll Do

1. Build relationships: lead day-to-day interactions with key decision-makers within your managed book of franchise groups
2. Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations
3. Increase product adoption and secure marketing investment: clearly communicate the value of our products with a lens of creativity to differentiate our offerings
4. Highlight key operational opportunities within your managed book of franchise groups and develop clear strategies to drive positive change
5. Partner with cross-functional teams: be the voice of the customer and seamlessly navigate internal processes
6. Handle the big picture and the tiny details: you are organized, timely and ensure nothing gets missed; you are also attuned to strategy and consistently come up with new ways to create or contribute to our partnerships
7. Navigate difficult partner conversations and internal roadblocks
8. Bring your analytical A-game: develop analyses with Global Partner Ops Analysts to understand trends, provide meaningful insights, and track the impact of initiatives against our goals.
9. Lead recurring business reviews, as required, highlighting progress and remaining opportunities and driving product adoption

Basic Qualifications

1. 5+ years of experience in account management, consultative sales, digital media, or business development
2. Expert consultative selling skills with a track record of managing complex partnerships and driving product adoption
3. Strong communication, presentation, and relationship management skills across multiple organizational levels
4. Strong negotiation, forecasting, and problem-solving skills
5. Proficient in using data and insights to inform strategy, influence stakeholders, and measure impact
6. Skilled in building and executing joint business plans, prioritizing growth initiatives, and aligning stakeholders around a strategic vision
7. Highly organized with strong pipeline management and the ability to balance short- and mid-term priorities
8. Proficiency in Salesforce and Excel
9. Bachelor's degree or equivalent experience

Preferred Qualifications

1. Experience managing/working with enterprise partnerships, franchise organizations, or global brands
2. Background in QSR, restaurant advertising, or third-party marketplaces
3. Speed, resourcefulness, and go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity.
4. Creative thinker with a passion for problem-solving and driving innovation
5. Data-driven decision-maker with strong analytical skills; able to translate insights into actionable recommendations and high-impact presentations
6. Excellent negotiation, forecasting, and problem-solving abilities
7. Coachable, receptive to feedback, and committed to personal and team development
8. Adaptable with a high degree of ownership and accountability

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, and Thursday in-office.
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Responsibilities

For Chicago, IL-based roles: The total on-target earnings (OTE) range for this position is USD $142,857 - USD $158,571. The OTE includes a base salary range of USD $100,000 per year - USD $111,000 per year and an annualized cash variable incentive target of USD $42,857 - USD $47,571.

For Los Angeles, CA-based roles: The total on-target earnings (OTE) range for this position is USD $142,857 - USD $158,571. The OTE includes a base salary range of USD $100,000 per year - USD $111,000 per year and an annualized cash variable incentive target of USD $42,857 - USD $47,571.

For New York City, NY-based roles: The total on-target earnings (OTE) range for this position is USD $158,571 - USD $175,714. The OTE includes a base salary range of USD $111,000 per year - USD $123,000 per year and an annualized cash variable incentive target of USD $47,571 - USD $52,714.

For San Francisco, CA-based roles: The total on-target earnings (OTE) range for this position is USD $158,571 - USD $175,714. The OTE includes a base salary range of USD $111,000 per year - USD $123,000 per year and an annualized cash variable incentive target of USD $47,571 - USD $52,714.

The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.

An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits.

About Us

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.