IT- UX Designer - Senior (Hybrid) (No C2C or Sponsorship)

Job Description

Job Description

Duration: 1 year contract

• LOCAL CANDIDATES ONLY. The role is hybrid, 2 days a month in the office.
• TOP THINGS:
• • Strong advocate for user-centered design
  • Systems thinker for end-to-end experiences
  • Clear communicator of design rationale

 

Lead User Experience (UX) Designer – Mobile & Platforms
Location: Oakland, CA (Hybrid)

Role Overview
Project Charlie is seeking a Lead User Experience (UX) Designer – Mobile & Platforms to provide leadership in understanding customer needs, defining product experiences, and shaping the overall design vision for a new customer-facing mobile platform. This role begins as a hands-on design leader and evolves into leading a small UX function.
The Lead UX Designer owns end-to-end experience design—researching user behaviors, identifying unmet needs, documenting current-state journeys, and driving future-state improvements while partnering closely with Product and Engineering.
Key Responsibilities
•    Lead user research and discovery to understand customer behaviors and pain points
•    Conduct interviews, usability testing, surveys, and behavioral analysis
•    Capture and document current-state journeys and experiences
•    Translate insights into design strategies and requirements
•    Design user flows, wireframes, prototypes, and high-fidelity UI
•    Own and drive overall look and feel of the platform
•    Define and evolve design systems and guidelines
•    Partner with Product and Engineering to ensure feasibility
•    Facilitate workshops and stakeholder alignment
•    Lead usability testing and iterative improvements
•    Mentor designers and oversee external partners
•    Ensure accessibility, privacy, and compliance standards
Minimum Experience
•    8–10+ years of UX/UI or product design experience
•    Strong background in user research, interaction design, and mobile design
•    Experience across end-to-end product design lifecycle
•    Ability to simplify complex systems into intuitive experiences
•    Experience with journey maps and design systems
•    Proficiency with tools like Figma, Sketch, or Adobe XD
•    Cross-functional collaboration with Product and Engineering
•    Ability to lead and influence without authority
Desired Experience
•    Experience designing customer-facing products at scale
•    Experience in regulated industries
•    Familiarity with data-rich or IoT ecosystems
•    Experience supporting launch and iteration
•    Experience working with external agencies
Desired Characteristics
•    Strong advocate for user-centered design
•    Systems thinker for end-to-end experiences
•    Clear communicator of design rationale
•    Collaborative and cross-functional leader
•    Balances user, technical, and business needs
•    Comfortable with ambiguity
What Success Looks Like
•    Customer insights drive product decisions
•    Platform delivers intuitive and cohesive experiences
•    Design influences product strategy
•    Teams align around a clear experience vision
•    Continuous improvements based on user feedback

Company Description

About us:

The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.
Our Mission Statement

Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.

Company Description

About us:\r\n\r\nThe Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.\r\nOur Mission Statement\r\n\r\nOur main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.