Customer Service Representative

Customer Service Representative

Destiny Packaging, a division within the Bunzl Agriculture group, is seeking a Customer Service Representative for our location in Bakersfield, CA. The Customer Service Representative will be responsible for answering inquiries on customer accounts, investigating any issues and finding resolutions in a timely manner. This position serves as the liaison between the Sales staff and the customer.

Responsibilities:

• Answer customer inquiries, entering and successfully processing orders (50-100 daily) via the JDE system
• Investigate customer problems and/or complaints to successful resolution
• Maintain relationships with both internal and external customers with exceptional service
• Function as a liaison between customer service and other branch departments, National Accounts and/or Sales Representatives to provide product pricing and product research
• Produce monthly order guides
• Expedite orders as required
• Work effectively in a team environment to meet business goals and objectives

Requirements:

• High school graduate or equivalent with a minimum of 2 years of customer service experience in a call center environment
• Bachelor's degree preferred
• Ability to effectively work in a Microsoft Office environment with experience in Outlook, Word and Excel
• Experience with IBM AS400 or JDE operating systems a plus
• Excellent verbal and written communication skills
• Problem solver with the ability to multi-task using judgment and decision-making skills
• Excellent, detail-oriented customer service skills

Destiny Packaging's salary range for this position is $20-$23 an hour based on experience, education, and geographic location.

The perks of being a Bunzl team member don't stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you'll find Unlimited Potential… your career, our future.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.