High Needs Care Manager

Position Type: Full-Time, Non-Exempt
Hourly rate: Starting at $22.00 per hour
Location: East Valley

Make a Difference Every Day

Are you organized, compassionate, and passionate about helping people access the care and resources they need?

As a Children's High Needs Case Manager , you will be an important part of each client's care team. You will help coordinate services, support treatment goals, connect clients with community resources, and encourage healthier choices. This is a great opportunity for someone who enjoys building relationships, solving problems, and making a meaningful difference in the lives of others.

What You'll Do

• Coordinate behavioral health treatment and care management services.
• Participate in client staffing and treatment-planning meetings.
• Complete initial assessments and reassessments under appropriate supervision.
• Develop, implement, and update individualized treatment plans.
• Provide clinically appropriate supportive counseling.
• Help clients work toward their treatment and wellness goals.
• Connect clients with healthcare providers, community programs, state agencies, and other helpful resources.
• Assist clients with navigating behavioral healthcare and general healthcare services.
• Coordinate care with physicians, clinical staff, case management coordinators, and community partners.
• Maintain timely, accurate, and easy-to-understand client records.
• Document services and interventions using the DIAP format.
• Clearly connect documented services and client progress to treatment-plan goals.
• Follow all federal, state, RBHA, licensing, accreditation, and payer requirements.
• Maintain confidentiality and follow agency policies, safety standards, infection-control practices, and productivity expectations.
• Provide excellent customer service to clients, families, coworkers, and community partners.
• Deliver culturally responsive services that respect each client's identity, background, abilities, beliefs, and lived experiences.

Minimum Qualifications

Candidates must meet at least one of the following Behavioral Health Technician qualifications:

• High school diploma or equivalent with at least two years of behavioral health experience. A combination of relevant education and work experience may be considered.
• Bachelor's degree in any field with at least one year of behavioral health experience.
• Bachelor's degree in a human services-related field.
• Completion of a Behavioral Health Technician training program through an educational institution.
• Master's degree in a human services-related field without professional licensure.

Preferred Qualifications

High Needs Care Manager position, the following is preferred:

• At least two years of care management experience; and
• A bachelor's degree in a human services-related field; or
• An equivalent combination of relevant education and experience.

Any position-specific training that has not been completed at the time of hire must be completed within six months of selection.

You May Be a Great Fit If You

• Genuinely enjoy helping people.
• Communicate clearly and respectfully.
• Can manage multiple priorities and meet documentation deadlines.
• Work well independently and as part of a care team.
• Stay calm and solutions-focused when challenges arise.
• Understand the importance of confidentiality and professional boundaries.
• Are comfortable coordinating services with healthcare providers and community agencies.
• Want a role where your work has a direct and meaningful impact.