Medical Front Office - Patient Service Specialist

Overview

Position:  Patient Service Specialist

Location: 45 Western Avenue South Portland Maine 04106

Type of Employment: Full Time

Schedule: Weekdays - Varies (2 evenings until 7pm)

Compensation: $18.00 - $20.00/hour based on experience

We're looking for a friendly, organized Patient Service Specialist to help create a welcoming environment for every patient. This role is key to supporting patient throughout their rehabilitation journey by providing exceptional customer service, clear communication and compassionate engagement from check in to follow ups.

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room. 

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong : Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists! 

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

Preferred Qualifications:

• 1 Year of Outpatient Experience
• Insurance Verification Experience
• 1 Year of Medical Office Experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement. Equal Opportunity Employer/including Disabled/Veterans.