Customer Service Experience Required - Entry Level

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Customer Service FLSA: Hourly We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. Our Customer Service team members are the friendly face of some of our most important in-store services, helping customers with everything from mailing packages and sending money to cashing checks and purchasing licenses. In this role, you'll handle a wide variety of transactions accurately and efficiently while making every customer feel welcomed and valued. No two shifts are exactly the same, but here's what you can expect: Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one Process Western Union orders and send faxes for customers Sell money orders and cash payroll, personal, ADC, and social security checks Sign on the postal department, break down, and turn off the postal register Count daily coupons and process refunds for customers and department-approved refunds Assist customers with dry cleaning where applicable and process bottle refunds Assist customers at registers and in other areas of the store as needed Answer the telephone and use the intercom system using appropriate procedures Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines File, post, and organize materials; copy data accurately between records; Guide customers and provide clear, helpful direction in a professional manner Communicate clearly and professionally with customers, team members, and store leadership Assistant Managers of Store Operations, Perishables, and Health Wellness Home High school diploma or equivalent experience required Over six months up to one year of similar or related work experience preferred Frequently stand and walk throughout a shift in sales, food service, or delivery areas Where applicable to the role: ability to safely use sharp knives and blades for food preparation Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties This is a fast-paced role in a retail store environment where you will be on your feet and handling a variety of customer transactions throughout your shift. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.