Pre-Litigation Manager (Case Manager Supervisor)

Position Overview The Pre-Litigation Manager (PLM) is responsible for overseeing a team of Case Managers and support staff to ensure cases are progressing efficiently, in compliance with firm standards, and with a strong focus on client experience. This role involves team leadership, case oversight, performance management, and operational coordination throughout the pre-litigation process. Key Responsibilities Case Oversight & Coordination Monitor case progress to ensure timely handling and adherence to firm procedures Review case files at key intervals and provide guidance on next steps Support team members in identifying opportunities to strengthen case development Ensure appropriate documentation and case activity is maintained Performance Management Monitor team performance using established metrics and reporting tools Provide coaching, feedback, and support to team members Conduct regular check-ins and performance discussions Identify areas of improvement and support team development Supervise Case Managers and support staff including CMAs and MRCs Provide training and guidance on case handling and workflows Support onboarding and ongoing development of team members Promote a collaborative and professional team environment Operational Support Ensure adherence to firm processes, workflows, and procedures Identify operational inefficiencies and communicate opportunities for improvement Support implementation of process updates and organizational initiatives Maintain consistency in case handling and documentation practices Client & Case Support Assist with escalated client concerns in a professional and timely manner Provide guidance to team members on complex case situations Collaborate with attorneys and leadership as needed on case-related matters Communicate updates, expectations, and changes clearly to team members Partner with leadership and cross-functional teams to support operations Foster alignment between management and team members Qualifications 5+ years of experience in personal injury law 2+ years in a leadership or supervisory role preferred Strong understanding of pre-litigation case management processes Excellent organizational and communication skills Ability to manage multiple priorities in a fast-paced environment Experience with case management systems (e.g., Filevine, CasePeer) preferred Benefits Life & Disability Insurance Seniority Based Paid Time Off Equal Opportunity Employer The Capital Law Firm, P.C. is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Employment decisions are based on qualifications, merit, and business needs. This position description is intended to describe the general nature of the role and may be updated as business needs evolve. #J-18808-Ljbffr The Capital Law Firm, P.C.