Customer Service Account Manager

Job Details Level: Experienced Job Location: Greensboro, NC 27409 Position Type: Full Time Salary Range: $42,000.00 - $48,000.00 Base+Commission/year Job Category: Customer Service Account Manager Responsibilities Answer a high volume of inbound calls while always maintaining a positive, empathetic and professional attitude toward customers. Respond promptly to internal and external inquiries via email, phone, text, and face-to-face. Manage customer order entries and update customer accounts. Acknowledge and resolve customer complaints. Have knowledge of our products and services inside and out so that you can quickly answer questions and resolve issues. Be sales-focused: recommend products or services to current and potential customers. Provide special offers and close sales as needed. Keep records of customer interactions, transactions, comments and complaints. Communicate and coordinate with colleagues as necessary. Support other departments as necessary. Other responsibilities as assigned. Qualifications Excellent communication skills A warm, approachable manner At least two years' experience in a customer service position in a call center environment At least one year of sales experience in a B2B or B2C environment Experience in using MS Office software Benefits Matching 401k Plan Health, Dental and Vision Insurance Employee discount Flexible spending account Matching Health Savings Account (HSA) Contributions Paid time off 9 Paid Holidays Group Life Insurance (no cost to employees) Long- and short-term disability (no cost to employees) #J-18808-Ljbffr