Sales Ambassador

Job Title: Retail Sales Ambassador

Location: New York City

Terms: FT Permanent – Onsite at the Mikimoto New York Flagship Boutique

SUMMARY : Contributes actively to boutique sales, by providing remarkable service to all internal and external clients, supporting the management team and representing the Company brand and image.

ESSENTIAL DUTIES AND RESPONSIBILITIES

I. A BUSINESS DEVELOPER

- Maximize sales and provide excellent customer and after-sales service

• Provide tailor-made advice, listening to clients’ expectations and answering requests. Excite clients with interesting and surprising suggestions of merchandise
• Highlight the Mikimoto heritage/best of the best and differentiation by maintaining a high level of product knowledge keeping relevant with market trends and competitors
• Manage and report all delicate situations regarding client complaints to the Sales Manager and/or the Boutique Director
• Follow all corporate and store policies and operational guidelines
• Follow all policies regarding the handling of merchandise, cash, credit card transactions, as well as safety and security measures
• Prepare appraisals as necessary for new and/or previously purchased merchandise
• Assist other sales associates during sales and in all other tasks as needed
• Accurately accept client’s pieces for repair in the approved manner; and accepts further responsibility to ensure any needed additional communication with the client be conveyed in a timely manner.

- Actively develop new clients and consistently strengthen existing client relationships

• Create your client book and update customer database consistently
• Utilize the Mikimoto Clienteling App to consistently create new clients and develop relationships, through targeted and personalized outreach
• Build relationships with clients to encourage them to desire the products and the brand in the long-term
• Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty (especially with High Potential – “HiPo”)
• Demonstrate business ownership by identifying key clients to develop and proactively determine short and long term strategy and objectives for each
• Obtain relationship building data during each presentation
• Conduct follow-up communications and send approved correspondence after each interaction

II. A TEAM PLAYER

- Participate in maintaining a positive work environment

• Consistently provide the highest level of professionalism in all behaviors including communication and teamwork
• Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
• Contribute to back of house operations, like stock control and inventories
• Work well in a team and actively support and assist your colleagues
• Provide high quality relevant feedback and requested reporting to the Management team

III. A BRAND PROMOTER (CLIENTS)

- Promote the brand’s culture internally and externally

• Inspire customers by embodying the Mikimoto brand
• Present the Mikimoto brand, by giving details and inspirations on collections with a storytelling approach, when needed
• Stay informed and active socially by targeting key networking events to attend with the purpose of recruiting new clients
• Entertain clients outside of the boutique in order to strengthen existing relationships

- Ensure that the image of the Boutique is in line with corporate standards

• Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising standard

- Guarantee excellent customer experience

• Ensure customer satisfaction, engagement and that the qualitative standards required by the brand are maintained
• Follow the guidelines provided by Corporate regarding the clienteling approach, including welcome and in-store services

IV. A PROCESS SUPPORTER

- Support Management with all boutique processes, compliance, and follow-up

• Adhere to and follow all Company Policies
• Receive, process, prepare and organize deliveries, transfers, and shipments
• Prepare store for opening and closing; set-up and breakdown merchandise displays daily, following proper merchandise handling and security procedures; ensure cleanliness of all display units and shelves
• Maintain both the back-office and sales floor in a pristine condition; counters, glass, carpet, merchandise display, replenishment, cleanliness, correct pricing and tagging
• Accurately completes the end-of-day documentation, reporting, filing and verification of funds
• Periodic Corporate Inventory; preparation, accurate physical counts and required procedures
• Update and maintain appraisal records as needed

QUALIFICATIONS

• Minimum 2 years of experience in luxury jewelry retail, with a preference for candidates who have experience selling high jewelry
• Sales driven, social, open and ambitious team player full of drive and optimism.
• Excellent communication, interpersonal skills, good listening ability, and organizational skills
• Adaptability, Natural Curiosity, Authenticity, Open-minded and creativity driven
• Ability to multitask and handle the pressure of a busy day
• A friendly and helpful approach to our customers and colleagues.
• Be open to feedback and communicate with your team and managers in a clear and straightforward way.
• A willingness to learn and improve
• Product sensitivity and a strong market and fashion trends knowledge
• Digital savvy, with basic computer skills: Microsoft Office
• Ability to work standing up during all working hours
• Mandarin speaker preferred

BENEFITS

• Competitive Compensation Package including Salary, Company-paid Medical, Dental, Vision Benefits, Life Insurance, Short-term and Long-term Disability Insurance
• Offers 401(K) Savings Plan with Employer Match
• Paid Time Off, Paid Holidays
• Annual Gym Reimbursement
• Mikimoto Employee Discount
• Eligibility may vary based on level and tenure, subject to change