Business Support Analyst

Business Support Analyst

Looking for a career with purpose on a collaborative team? At the Department of Taxes, we invest in your growth and challenge you to solve meaningful problems. If you are passionate about public service, we want to hear from you! We are seeking candidates with strong communication skills and a commitment to process improvement to join the Business Improvement & Implementation Division (BIID) at the Department of Taxes. As a Business Support Analyst you will serve as a liaison between multiple divisions at the Department and the software development teams. You will implement software changes, including defining requirements and testing development changes. Examples of work you would be responsible for include: legislative changes, annual revisions to a variety of tax forms, and process improvements related to return and refund review processes. In this role, you will review requests for, and proactively identify opportunities for user experience, business process, and software improvements. This position requires a high degree of independence, balancing of competing priorities, and the ability to adapt to change. The ideal candidate will have:

• Experience in business process improvement, project management, and improving government services through modern technology.
• Ability to learn complex processes, including tax administration, technical software processes, and data analysis.
• Strong communication skills and the ability to explain technical concepts to non-technical audiences
• Demonstrated experience with iterative processes, including incorporating different types of feedback, launching quickly, and testing hypotheses.
• Experience with SQL is preferred but not required.

The responsibilities of this position include:

• Test software changes to ensure that the changes meet business requirements, function correctly, and are the optimal solution for users.
• Collaborate with Division staff to prioritize requests for bug fixes and enhancements and troubleshoot issues for internal and external users.
• Evaluate and analyze ongoing user needs.
• Review business processes and develop a strong degree of familiarity with taxes and programs.
• Quantify, recommend, and implement upgrades and enhancements to software.
• Identify risks involved with making process changes while analyzing the benefits of implementing the changes.
• Conduct requirement gathering for system changes.
• Support and coach staff through recommended changes and transitions.
• Communicate project status, developments, and outstanding issues to the Department.

This is a full-time position located in Montpelier, Vermont with opportunities for hybrid telework.