Customer Service Associate - Other Health Insurance (OHI)

Location: San Antonio (location is non-negotiable)
The Customer Service Associate - Other Health Insurance will take in-bound calls from providers, Medicaid members and representatives from the other health insurance. The CSA may also make outbound calls to health insurance carriers to verify private health insurance information and update the client records.
Responsibilities

Take inbound calls from providers and client representatives
Perform outbound calls to other health insurance carriers to verify private health insurance information as needed
Collect policy information from callers
Verify Medicaid clients' insurance information
Accurately enter insurance data into database
Maintain quality score of 98% or better
Perform special research
Perform other duties as assigned
Observe professional standards of conduct, including attendance, professional behavior, and dress code
Job Requirements

Must meet Accenture's Primary Residential Location policy for the San Antonio office location
Must be able to work Monday - Friday, 8:00 a.m. to 5:00 p.m. Central Time
Position will require employees to work on-site/100% in the office for the first six months
Basic Qualifications

Minimum 1 year of customer service and/or contact center experience
Minimum 1 year of Microsoft Office experience
Preferred Qualifications

Medical Insurance experience
MS Office to include Excel
Problem solving abilities
Organizational skills
Analytical and research skills
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 11/16/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Hourly Salary Range

California $21.68 to $40.53
Colorado $21.68 to $35.00
Connecticut $21.68 to $35.00
District of Columbia $23.13 to $37.26
Illinois $20.10 to $35.00
Maine $18.51 to $29.81
Maryland $21.68 to $35.00
Massachusetts $21.68 to $37.26
Minnesota $21.68 to $35.00
New York $20.10 to $40.53
New Jersey $23.13 to $40.53
Ohio $20.10 to $32.40
Virginia $20.10 to $37.26
Washington $23.13 to $37.26
Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on nexxt.com or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of theAccenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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