Channel Account Manager I (MSP - WEST)

Channel Account Manager

The Channel Account Manager manages ESET MSP/MSSP Partner relationships and is responsible for accelerating partner business while driving incremental revenue to ESET business.

Functional Responsibilities And Duties

• Responsible for understanding, managing, and developing complex partners and difficult-to close sales, building trusted relationships with partner reps, owners, and stakeholders; includes creative problem-solving and conflict resolution.
• Ensure partners are aware of ESET's latest portfolio with consistent check-ins and partner feedback including training and manage MSPs/MSSPs to sell ESET's product portfolio within the assigned territory; facilitate access to applicable resources and tools.
• Achieve monthly and annual revenue and KPIs targets.
• Creating and executing Business Plans with strategic Partners including metrics and goals, marketing plans collaborating with partner marketing and product roadmaps with sales engineers.
• Update and track pipeline activities for partners in ESET CRM.
• Serves as a liaison to partners with regards to any sales-related issues; spearheads, coordinates, and facilitates appropriate resources for best solutions.
• Conduct joint onsite end-user sales calls with partner to ensure timely closure of business.
• Attend MSP/MSSP Industry, lead-generating partner-driven or ESET Corporate marketing events as needed/requested.
• Other duties as assigned by management.

**This is a remote position open to candidates located in CA, NV, UT, CO, NM, TX or AZ**

Requirements

Education: Degree or equivalent is desirable, preferably in IT or cyber related subject

Be available for 20-30% travel

Proficient in Salesforce CRM

Experience:

5+ years B2B Sales

5-7 years of MSP and/or MSP channel management experience.

Knowledge:

• Must have experience in SaaS: Cybersecurity background preferred.
• Must have intermediate technical knowledge in Cybersecurity and be technically savvy
• Advanced understanding business development, with the ability to implement go-to-market strategies with third parties.
• Ability to proactively generate leads, nurture and develop opportunities and deals, work under a quota, and effectively maintain/expand business relationships through email, phone, and face-to-face contact.
• Advanced indirect revenue and lead generation knowledge, including knowledge of all facets of the sales process and experience forming successful relationships.
• Ability to make appropriate decisions balancing and weighing the relative costs and benefits of potential actions to the company, the partner, and the customer.
• Extensive Channel Management, Training, and Channel Development Experience.
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint)

Salary Range: $80,000-$90,000 plus variable compensation

Language: English B2 Communication: N/A Managerial skills: N/A Personal characteristics:

• Good self-management, time management and organizational skills
• Must have a deep sense of urgency
• Can approach all situations with polite candor
• Can do attitude with ability to think creatively

Benefits

• Health & well-being
• Cigna Medical Plan
• Cigna Dental Plan
• EyeMed Vision Plan
• Reliance Standard Life Insurance
• Reliance Standard Long Term Disability Plan
• HealthJoy Employee Assistance Program
• Cigna Supplemental Insurance
• Lifestyle Spending Account
• Bi-Weekly Mediation Series
• On-site Gym and shower facilities
• Family
• Volunteer Day off
• Paid Time off
• Tuition Reimbursement
• Birthing Parent Match
• Pet Insurance
• Office
• Recreational Zone
• Coffee & Snacks
• Parking Benefit
• Other
• Benefit Hub - Discounts on travel, cars, electronics, etc
• 401(k) retirement savings
• ESET's Charitable Contributions Program
• Referral Program

Primary location San Diego

Additional locations

Time type Full time