Client Service Associate

Client Service Associate

Purpose:

Client Service Associates support the Wealth Advisor by attending client and prospect events and building relationships with each client to deliver a Raving Fan experience. The Client Service Associate also works closely with the Wealth Manager as the primary support on the client relationship. Client Service Associates are an integral role to clients and business activities as they will interact with clients daily to execute account paperwork, financial reports, and to maintain ongoing communication to deliver a client relationship experience beyond expectations. This role will also perform fund transactions, meet with clients for goal reviews each year, assist clients with accessibility to online client systems, and provide overall support to the advisory team through document preparations, proposals, risk management reviews, and troubleshooting system business processes.

Job Responsibilities:

• Onboard, maintain, and offboard clients, accounts, and client relationships through system account updates and fielding questions from clients about their account status.
• Process new client accounts, combine accounts, transfer accounts, client banking information, or close accounts by following system business processes.
• Create, transfer, and update client households in CRM, custodial and finance systems, including beneficiaries, address and contact changes, new and transitioning account information, and financial life events.
• Identify, communicate, assist, and resolve questions and concerns from clients with online systems access, functionality, and provide demo use when necessary.
• Understand, demonstrate, and continually improve a thorough and well-rounded knowledge of account types, regulatory compliances, basic trade instructions, account settlements timeframes, RMDs, account roll-overs, security holdings, and investments.
• Assist the Client Care Coordinator (CCC) role when necessary, providing scheduling support, answering and routing phone calls to team members.
• Prepare, hosts, and attends assorted web conference calls and other office meetings about new business processes, systems use, onboarding/offboarding updates, etc.
• Remain knowledgeable in the policies and regulations of the regulatory bodies to ensure compliance with all work activities.
• Work with all other team members in a way that is conducive with the mission, values, and beliefs of the company to provide client service beyond expectations.
• Comply with company-wide policies and SEC regulations.

Knowledge, Skills and Abilities:

• Progressive analytical knowledge, client service, and interpersonal skills
• Excellent verbal, written, and presentation communication skills
• General understanding of account types (Roth, IRA, NQ, Trust, TODs, etc.)
• Adaptable, detail-oriented, and creative problem-solving skills
• Ability to multitask, learn, and think beyond the current process
• Proficient in Microsoft Office suite

Education and Experience:

• High School Diploma, Associate's, Bachelor's Degree in Finance, or Business Administration a plus
• 1+ year in Finance, Banking, Tax, or Accounting; Customer service experience preferred

Other:

• Series 65 License achieved within 30-60 days after hire