Logistics Coordinator

Stat Experts genuinely cares about making a tangible difference for our customers so we’re always on the looking for professional drivers, experienced dispatchers, and friendly client relations specialists. We value clear communication, growing health relationships, and preforming high-quality work. If you’re looking to join an elite of logistics professionals, we’d love to hear from you. Transfer courier deliveries by driving a bike, car, or truck to each of the assigned locations. Load and unload products properly and safely. Use hand truck and load bar. Keep accurate records of all delivery information and company required documentation. Properly communicate pickup, delivery, and client-related issues to dispatchers. Other duties as assigned. Physical Requirements Kneeling Reaching Standing Walking Lifting up to 50 lbs consistently Repetitive movements Basic Requirements Must be at least 18 Fluent in writing and speaking English Know the area and map reading abilities – knowledge of area, ability to use GPS and other smartphone applications One year of experience in the courier service industry Basic math skills Interpersonal skills to build customer loyalty and trust Valid driver’s license with a clean driving record including no DUI in the past three years and no multiple DUIs within the last seven years Build professional rapport with the fleet and establish a mutual understanding of clients’ concerns and needs Dispatch customers’ orders to couriers Direct, professional communication with clients Continuous quality control in the processing and fulfillment of all customer orders from pick-up through delivery Follow up with issues from pickups and/or deliveries Review workload and ensure pickups occur properly Assist, train, and maintain driver fleet Basic Requirements Full-time including after-hours and weekends Working knowledge of major metropolitan areas Active listener with excellent communication skills Ability to multi-task, prioritize and manage time effectively Thrive in a fast-paced environment Proficiency in Microsoft Office Ability to work well under pressure Understand time-sensitive needs of clients Proactively managing fleet of on-demand/scheduled drivers Greet calls warmly and responds to client requests Act as the “voice” of our company Professional interaction with clients daily Assist clients with order requests and tracking updates Provide clients with service information Follow up on customer inquiries Follow procedures and ensure client satisfaction at all times Identify, research, and resolve customer issues using a computer system Basic Requirements Work in a team and collaborate with different departments Ability to work and thrive in a fast-paced environment Proficiency in Microsoft Office Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively Customer orientation and ability to adapt/respond to different types of characters Handling office tasks, such as taking calls , entering tickets, communicating vital information to clients or staff Filing and generating reports Screen phone calls and route callers to the appropriate parties while maintaining polite and professional communication via phone or e-mail Since each delivery could be the catalyst to saving a life, candidates must ALWAYS anticipate the need of their assistance to ensure the Stat Experts team is providing the highest level of client service possible Basic Requirements Prior office experience Microsoft Office proficient (Microsoft Excel code is a plus) Excellent computer skills, especially typing Ability to write and read reports Calm and professional phone demeanor AT ALL TIMES Proactive in creating a positive experience for others Ability to anticipate needs of upper-level management to aid in smooth days Self-led in seeing tasks needing completed and following through #J-18808-Ljbffr Stat Experts