Assistant General Manager

Job Description

Job Description

Benefits:

• Health insurance
• Bonus based on performance
• Competitive salary

Lead with Purpose at Staybridge Suites, Charlottesville!

LTD Hospitality Group is seeking a passionate and driven Assistant General Manager to help lead our team and deliver exceptional guest experiences. If you're a strategic thinker with a hands-on approach to operations, a talent for inspiring others, and a deep love for the hospitality industry, this is your moment to shine. Our ideal candidate is a strong communicator and motivator with a keen eye for both detail and the big picture. IHG experience is preferred , and a background in hotel leadership is essential. Join a company that values its people, invests in your growth, and manages some of the industry's most respected brands—Marriott, Hilton, and IHG.  Come lead with purpose and be a part of something special! The Assistant General Manager is responsible for supporting the General Manager with responsibilities for all aspects of the operation including guest & associate satisfaction, financial performance, sales & revenue generation.

• Create & nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
• Handle any guest problem or complaint in a professional and courteous manner.
• Interview, screen & hire applicants as needed due to hotel staffing needs. Process new hire paperwork for all hotel Associates and provide job training to increase knowledge & skill level.
• Develop cross training opportunities for the Associates throughout the hotel.
• Recommend & initiate personnel actions to include promotions, transfers, discharges and disciplinary measures.
• Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines.
• Assist & teach the team scheduling (using scheduling tool) against guest hours/occupied room goals. Ensuring staffing levels are appropriate to exceed guest expectations.
• Assist the General Manager in accounting processes and  developing hotel budgets and capital expenditure plans.
• Utilize budgets to teach Department Managers and Team Supervisors how to understand financial objectives while balancing costs with guest satisfaction & quality.
• Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
• Ensure that all brand standards are meet and maintained in each department.
• Analyze & resolve work barriers.
• Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.
• Have a sound knowledge of all emergency procedures.

• Have a working knowledge of the maintenance & operating procedures of all departmental equipment.
• Other & all duties, projects and tasks as assigned.

 

Required Knowledge, Skills, and Abilities (KSAs)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to work a flexible schedule to meet hotel needs; primarily nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long.
• Minimum of 2 years in a supervisory capacity within a hotel environment.
• Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing. Must be able to clearly articulate ideas to a diverse audience to include Guests, Associates, Management & Vendors.
• Must be able to work a flexible schedule to meet hotel needs that include nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long.
• Must be computer literate and possess a solid command of all Microsoft Office applications & brand systems.
• Must have a valid driver’s license and dependable transportation.
• Energetic, self motivated leader with strong work ethic required.
• Maintain an open door policy.
• Computer proficiency to include Excel, Word, Outlook and a hotel brand software system.

LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.

LTD’s core values focus on people, relationships and opportunities.  The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them.  We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Great Benefits :

• Medical, Dental, Vision & 401 (k) with company match
• Long Term Disability Insurance
• Voluntary Short Term Disability Insurance
• Life & Accidental Death Insurance
• Hotel Discounts
• Paid Time Off
• Training and Development Opportunities and Much More!

For more information about joining the LTD family, please visit . We look forward to hearing from you!

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.