L1 EUC Support Engineer - 2 Week Contract

Job Description

Job Overview

We are looking for an experienced and customer-focused L1 Desktop Support Engineer to provide on-site End User Computing (EUC) and desktop support for a short-term project in Iowa City, USA.

The selected candidate will be responsible for providing first-level technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations for end users.

Key Responsibilities

• Provide Level 1 desktop and end-user technical support.
• Troubleshoot desktop, laptop, printer, and peripheral-related issues.
• Install, configure, and support Windows operating systems.
• Assist users with Microsoft Office and Outlook-related issues.
• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN.
• Support password resets, account lockouts, and basic access-related issues.
• Perform hardware and software installation and configuration.
• Assist with IT asset tracking and inventory management.
• Log, track, and update incidents and service requests in the ticketing system.
• Escalate unresolved technical issues to the appropriate L2 support team.
• Maintain professional communication and provide excellent customer service.

Required Skills & Qualifications

• 1–3 years of experience in Desktop Support / IT Helpdesk / EUC Support.
• Good knowledge of Windows 10/11 operating systems.
• Basic troubleshooting knowledge of desktops, laptops, printers, and peripherals.
• Working knowledge of Microsoft Office 365 and Outlook.
• Basic understanding of networking concepts (LAN, Wi-Fi, VPN).
• Good communication and interpersonal skills.
• Ability to work independently at the customer site.
• Strong troubleshooting and problem-solving abilities.
• Good spoken and written English communication skills.

Important Project Details

• This is a 2-week contractual assignment .
• The resource must be available to start on 12 November 2026 .
• The role requires dedicated, on-site support.
• Working hours are 8:00 AM to 5:00 PM Iowa local time.