Banquet Captain

Description The Banquet Captain plays a critical leadership role in delivering exceptional event experiences and ensuring flawless execution of banquet operations. As a seasoned hospitality professional, the Banquet Captain leads banquet team members through event setup, service delivery, and breakdown while ensuring all banquet spaces are presented to Hyatt standards, and fostering a culture of teamwork, service excellence, and attention to detail. This position makes a base hourly wage of $8.00 and receives a portion of the services charges from events. Key Responsibilities: Lead and motivate banquet associates to deliver exceptional service and memorable guest experiences. Coordinate and oversee event setup, service, and breakdown activities. Ensure banquet spaces are visually appealing and prepared according to event specifications and Hyatt standards. Respond proactively to guest requests and resolve service concerns professionally. Monitor food and beverage presentation, quality, and service execution. Coach, train, and support banquet team members to drive performance and engagement. Partner with event and culinary teams to ensure seamless event execution. Maintain cleanliness, organization, and compliance with all safety and sanitation standards. Support operational excellence through effective communication, teamwork, and attention to detail. Benefits | We care for people so they can be their best. Our colleagues enjoy: Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level Affordable Benefits after 30 days – Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD Healthcare FSA - saves you money for medical expenses Free Hyatt Room Nights - atHyatt Hotels around the world for full-time & part-time colleagues Discounted Room Nights – for you, your friends and your family! Free Parking – convenient and cost-free parking for all our associates Paid Time Off – Take the time you need to recharge and stay healthy Financial Perks - 401(k)w/company match &discounted employee stockpurchase plan Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources Employee meals – in our cafeteria for full-time, part-time and on-call colleagues Tuition Reimbursement: Further your education with our support. Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More! Colleague Recognition Programs - Be celebrated for your hard work and dedication. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Requirements Previous Banquet Serving and/or Bartending experience is required Strong leadership, communication, and organizational skills. Ability to work in a fast‑paced, high‑volume resort environment. Previous events and event set-up experience is preferred Commitment to Hyatt’s values of care, integrity, respect, and excellence. Ability to stand for long periods of time and lift, pull, and push a moderate weight Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed Must have a valid driver’s license with a clean driving record Must be at least 21 years year of age Source: Hospitality Online #J-18808-Ljbffr