Front Desk Representative

Benefits Employee discounts Flexible schedule Free uniforms Paid time off Training & development Medical Insurance Overview Shivaay Group LLC is in search of a valuable candidate for our Front Desk Team. We are seeking individuals with a positive personality who has excellent communication and guest services skills. We provide great opportunities in the hospitality industry with chances to advance from within the company. In all departments we may require cross‑training, to allow better opportunities within the company. Responsibilities Assist guests in any needs or requests they have. Gain basic knowledge of the front desk operating system. Check guests in and out efficiently. Answer phones in a professional manner. Make reservations, take messages for other departments and management, relay all messages to the correct department, and assist guests with billing and reservation concerns. Maintain a clean and neat organization of the work area. Greet guests in a friendly and professional manner. Be required to stand for long periods of time while monitoring the work area. Clean common areas and rooms when necessary. Stock food and beverage items as needed. Inform guests of any events, local attractions, local restaurants, services, and hotel facilities. Be self‑empowered to resolve guest issues and complaints in a timely manner. Perform property walks as needed. Experience Hotel customer service experience is preferred but not required. Ability to manage guests in every situation including complaints in a calm and professional manner. Communication skills and excellent phone etiquette. Quick to learn a new system and structure; experience with hotel operating systems is a plus, but not required. Bilingual or multilingual skills (if applicable) are a plus. Ability to work flexible hours and days, including weekends and holidays. Capable of working in a fast‑paced work environment, alone and with others. Housekeeping experience is a plus. Work location is in‑person required. Work location: In‑Person Job type: Full‑time and Part‑time Requirements Must be authorized to work in the US. Must have reliable transportation. At least 1 year of hotel front office system experience preferred. Willing to work on weekends and holidays. Willing to do heavy lifting. Must be willing to go under background check. Schedule 8 hour shift Morning shift Evening shift Night shift Weekends Monday to Friday Holidays Education High school or equivalent (Required). Must be 18 years of age. Work Environment Working in a hotel, you must be comfortable working with other individuals in a shared opened space. No set deadlines, as duties and tasks can change daily. You must be able to prioritize your day based on the tasks provided and open to changes or additions to your job each day. Must be able to work well with others. Remaining customer friendly and professional throughout your work day. Hours and scheduling will vary from week‑to‑week basis and no amount of hours is guaranteed. This will be based on demand of business. Physical Demands The duties required while performing this job are the ability to see, hear, reach, stand, stoop, bend, and crouch up to 8 hours on a daily basis. Must be able to push, pull, and lift up to 50 lbs. During your daily shift you will be required to stand, move, walk, bend and stoop regularly. Must be able to write. #J-18808-Ljbffr