Control Manager - Vice President

Control Manager Vice President

Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our compliance and risk strategies. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity.

As a Control Manager Vice President, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment in an AI-accelerated Continuous Delivery (CD) Product Delivery environment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Job Responsibilities:

• Develop a deep understanding of the Card Marketing space to serve as a trusted advisor who will identify, assess, and manage operational risk
• Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions
• Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.
• Specific area of providing controls support is for the Rewards and Benefits Loyalty teams within the broader Card Marketing, Growth and Innovation organization

Required Qualifications, Capabilities and Skills:

• Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to seven or more years of experience.
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• AI-Augmented Product Development Oversight Ability to collaborate with both human teams and AI agents throughout the product lifecycle, ensuring that specifications, code, and test cases align with business intent and compliance requirements
• Auditability & Traceability Expertise Skilled in establishing and maintaining clear records of design decisions, architectural choices, and rationale for compliance and future reference. Proficient in using tools and processes that support traceability across large, complex context windows
• Standards and Quality Assurance Demonstrated understanding of industry and organizational standards for product development, including test case development and verification. Ability to enforce rigorous quality gates and ensure that AI-generated outputs meet compliance and quality benchmarks
• Multi-Modal Communication and Context Management Skilled at synthesizing and communicating requirements, context, and feedback across multiple formats (text, diagrams, code, etc.) for both human and AI consumption. Capable of managing and curating multi-modal references to support AI agents in generating accurate and compliant outputs.
• Continuous Learning and Feedback Integration Embraces a continuous learning mindset, actively seeking feedback and integrating lessons learned into the product development cycle. Comfortable with rapid iteration, outcome measurement, and adapting controls as the process evolves.
• Collaboration and Orchestration Strong facilitation skills to coordinate between product, technology, and AI teams, ensuring smooth handoffs and minimizing rework. Ability to orchestrate workflows, quality gates, and toolchains in a dynamic, AI-augmented environment Internal stakeholder management, facilitating effective communication and collaboration to drive mutually beneficial outcomes
• Technical Acumen - Familiarity with AI-driven development tools, code generation, and automated testing frameworks. Understanding of architectural principles and the ability to evaluate AI-generated solutions for compliance and robustness. This understanding ensures ability to effectively operate, govern, and add value in a modern, AI-accelerated CD environment.
• Excellent written and verbal communication skills, with confidence in presenting to senior leadership
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Strong project management skills and a commitment to operational excellence

Preferred Qualifications, Capabilities and Skills:

• Advanced digital literacy for the effective use of digital tools and technologies, coupled with solid market product knowledge to navigate the financial services landscape.
• Excellent influence skills for engaging stakeholders and driving organizational change.
• Effective mentoring skills to develop team members and foster a culture of continuous improvement

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.