Software Engineer II ( Seattle/Provo Hybrid)

Company Overview Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients worldwide in every industry to help them improve the Human Experiences at the heart of their business. Our success is a function of our people and our culture. As a member of the team, you will help us create value for our clients, make us better through your contribution, and bring your voice to the process. Responsibilities Develop Software Applications: gathers feature requirements, participates in technical discussions to understand scope and design intent, implements features in Elixir/Phoenix or Python/Flask, leverages AI tools to accelerate implementation, improves testing coverage, refactors code for performance, clarity, and testability, produces supporting documentation and design artifacts, contributes to database schema design (PostgreSQL) and API development, owns features end‑to‑end through testing, deployment, and post‑release support, writes unit, integration, and system‑level tests, debug uses modern observability tools and AI‑assisted troubleshooting, prepares production release plans, participates in code reviews, collaborates on delivery timelines. Support Software Applications: troubleshoots and resolves issues from observability systems, user reports, or automated monitoring, contributes to installation, deployment, and developer documentation, diagnoses and resolves backend service issues, participates in full software lifecycle from ideation to long‑term maintenance and support, works within an Agile development process focused on iterative value delivery. Technical Skills Proficiency in Elixir/Phoenix and/or Python/Flask Working knowledge of relational databases, particularly PostgreSQL Experience with AI‑assisted development tools and workflows Experience building and consuming REST APIs Familiarity with data modeling concepts and backend systems design Familiarity with cloud infrastructure (Azure, AWS) and containerized applications Debug and troubleshoot backend performance issues using modern observability tools Exposure to CI/CD pipelines and infrastructure‑as‑code concepts (Terraform, Kubernetes) Ability to work collaboratively in high‑performing engineering teams Strong written and verbal communication skills Minimum Qualifications Bachelor’s degree in Computer Science or related technical field (or equivalent experience) Professional experience in backend software development Demonstrated ability to deliver features with quality and reliability under senior guidance Enthusiasm for learning, self‑improvement, and staying current with emerging tools and technologies Drive toward delivery of quality products and commitment to continuous improvement Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and is well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status or basis of disability. Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at View email address on click.appcast.io. Expected base salary for this position ranges from $65,000 to $85,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licensure or certifications obtained. In addition to base salary and a competitive benefits package, successful candidates may be eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found at #J-18808-Ljbffr Press Ganey Associates LLC