Resort Concierge

Job Opportunity at Fairmont Scottsdale PrincessAt Fairmont, we want to bring out your highest potential. The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!What's in it for you:Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your familyFree meals at our on-site employee restaurantLearning programs through our Academies designed to sharpen your skillsGreat Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!Job DescriptionDelivering world-class concierge service is at the heart of the Fairmont Scottsdale Princess experience. By anticipating guest needs, offering expert local insights, and creating personalized recommendations, you will ensure each guest enjoys an exceptional and unforgettable stay.Consistently offer professional, friendly and engaging serviceAssist in booking golf arrangements, dining reservations and other activities during/prior to the guest's arrivalAble to multi-task and work in a high traffic areaExtensive knowledge of the Valley, golf courses, restaurants and attractionsStrong computer skills are required. Microsoft Office programs are a plus.Assist with administrative dutiesAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policiesOther duties as assignedQualificationsExtensive knowledge of the Greater Phoenix/Scottsdale areaPrevious customer-related experience requiredConsistently uphold a professional presence and appearance in all guest interactionsOutstanding guest service skills with exceptional verbal and written communication abilities.Strong computer skills including all Microsoft Window applications.Strong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdhere to Fairmont Scottsdale Princess Grooming Guidelines.Knowledge of POS systems and hotel software, such as Opera Cloud, is an asset.Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are OneOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talentWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS