Patient Access Representative - Front Desk

Patient Access Representative

The Patient Access Representatives are important members of our team who are responsible for coordinating the daily administration for our doctors, staff, visitors, and patients at our clinics. This role is responsible for check-in, collecting payments, and answering patient inquiries. This position is in the front office in our medical clinics and reports to our office supervisor. The hours of operation are Monday-Friday 8am to 5pm. We are looking for dedicated and caring team members to join our team!

Duties

• Greets patients or customers in a friendly and professional manner, including welcoming the patient, making eye contact, and smiling.
• Check-in patients for appointments.
• Completes the registration of the patient, explaining the paperwork to be completed to the patient if necessary.
• Ensures that a clear copy of the patients' current insurance card(s) and demographic information is entered into the patients' medical record. Prints the superbill and gives to the patient.
• Enters electronic messages to other departments to assist with patient flow.
• Directs the patient to the payment counter to collect the appropriate co-pays or balances due. Otherwise, directs the patient to the appropriate area of the clinic for the physicians/providers, nurses, and medical staff to care for the patient and document the medical record.
• Performs appropriate, timely, and accurate documentation in the medical record as is applicable to patient service duties.
• Maintains HIPAA privacy and security and provides the BROC Notice of Privacy Practices to new patients or to any person who requests it.
• Distributes patient satisfaction surveys as instructed by Supervisor or upon patient request.
• Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC