Customer Service Advisor

Job Description

Job Description

LB Smith has an immediate opening for a salaried/non commission based Customer Service Advisor  to join our team.  In this role, the successful candidate will work with our team to ensure our customers are receiving the highest level of customer service.  

Founded in 1918, L.B. Smith Ford is a fourth-generation, locally-owned business located in the heart of Lemoyne and Camp Hill, Pennsylvania. We pride ourselves on providing the best employee experience so that we can provide the best customer experience. We offer a comfortable and relaxed atmosphere where our employees are our family – literally. With decades-long employees, our team is committed to each other and cares about doing the right thing because it is the right thing to do. And we care about giving back to the community where our employees live and work.

Duties and responsibilities include but aren't limited to:

• Process customer repair orders for payment, via cash, check, or credit card.  
• Close repair orders once complete and scan documents. 
• Work closely with Service Advisors to answer customer questions about service performed or products purchased. 
• Handle customer feedback with integrity and poise. 
• Provide clerical and administrative assistance to department as needed. 

The best fit for our team will have:

• Strong customer service skills, focused on quality and satisfaction. 
• Strong communication skills, both verbal and written.
• Understanding of tire and automotive repair market.
• Dependability.
• Ability to work independently and effectively manage a team of certified technicians. 
• Availability to work some Saturdays.
• Valid state driver's license.
• High school diploma or equivalent.

Benefits:

• 401(k) with employer match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance