Full-Time Center Associate

The UPS Store at CU Boulder

The UPS Store at CU Boulder is a fast-paced environment located on campus at CU Boulder. We receive and sort mail and packages for the 8,500+ students that live on campus. We have three locations on the campus and are currently recruiting for a full time associate to work alongside 5-10 part time student employees per shift.

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment along with operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options, while exhibiting confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma, a friendly and helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Duties & Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, The UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Operate a Point of Sale and general office equipment
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Sort and distribute mail
• Check in and sort packages from multiple carriers
• Assist customers with package pick up

Skills

• Experience with POS systems and cash register operations in a retail environment
• Ability to perform retail math accurately for transactions, discounts, and inventory counts
• Strong communication skills and clear verbal interactions with customers and team members
• Skilled in product demos, upselling techniques, and customer engagement strategies
• Familiarity with cashiering procedures, stock management, and basic math operations essential for retail sales success
• Excellent phone etiquette to handle inquiries professionally and courteously

Qualifications

• High school diploma required
• Must have minimum 1 year previous customer service and cash handling experience
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to stand for long periods of time
• Able to lift 40+ pounds
• Able to work 40 hrs with shifts between 9am-7pm Mon-Fri and 10am-4pm Sat
• Must have a valid US drivers license and a clean driving record and be willing to drive company van

Join us to be part of a lively team dedicated to delivering outstanding service while developing your retail expertise. Were committed to supporting your growth in a fast-paced environment where your energy makes a difference!