Implementation Manager

CreatorIQ is the operating system for creator-led growth trusted by more than 1300 global brands and agencies.

Were on a mission to make businesses more human and humans more impactful. We operate by our values be intentional pursue excellence every day embrace the journey together and be a good human every day. CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn LA and NY. Its been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500 for four years was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025 was named a Leader by The Forrester New Wave: Influencer Marketing Solutions and has been consistently recognized by G2 as a Leader and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration enhance innovation and adapt to individual work styles.

Were seeking passionate innovative minds to join our journey. Be a part of our dynamic team and lets transform the industry together!

Implementation Manager

We are looking for an Implementation Manager who will be responsible for taking brand-new clients and providing them with a best-in-class onboarding experience that sets them up for success and yielding high user adoption. The ideal candidate is good at project management has a passion for teaching others a technical aptitude and experience with SaaS tools. What will set candidates apart are interpersonal skills a strong affinity for people and an interest in influencer marketing. You will join a dynamic and fast-paced working environment and a Company that cares for its people and clients.

• Lead end-to-end onboarding and implementation for CreatorIQ customers owning the process from assignment through successful handoff and delivering a white-glove customer experience.

• Configure the customers CreatorIQ platform based on their package.

• Serve as a trusted platform expert delivering tailored trainings (based on their workflows use cases and success criteria) and guidance that enable customers to confidently adopt and scale their use of CreatorIQ.

• Partner cross-functionally with Sales and Customer Success to align on customer goals manage expectations and ensure a seamless implementation and long-term success.

• Apply CreatorIQ implementation methodology best practices and independent judgment to solve complex challenges support continuous improvement and contribute to platform and process enhancements with Product.

Who you are and what youll need for this position :

• 4 years of experience in enterprise software digital social or SaaS implementation onboarding or account management roles.

• Strong project management problem-solving and organizational skills with the ability to manage multiple priorities in fast-paced ambiguous environments.

• Excellent verbal and written communication skills including the ability to present train and explain complex concepts to both technical and non-technical audiences.

• Customer-first mindset with high emotional intelligence strong listening skills and a passion for solving client challenges and driving successful outcomes.

• Experience or familiarity with AI tools to drive efficiency and process improvements within implementation workflows is a plus

• Process-oriented and collaborative team player with a startup mentality adaptability to change and willingness to travel up to 25% annually.

Confidence can sometimes hold us back from applying for a job. But well let you in on a secret: theres no such thing as a perfect candidate. Have 50% of the criteria Excited about this opportunity Passionate about what we do at CreatorIQ Please apply! CreatorIQ is a place where everyone can grow.

What you will get from us:

• People: work with talented collaborative and friendly people who love what they do.

• Guidance: utilize our learning platform to fully get the training and tools youll need to become successful here from your first day with us.

• Surprise meal stipends: work from home cant stop the enjoyment of someone else making a meal for you!

• Work/life harmony: 15 days vacation floating and set holidays wellness allowance and paid parental leave.

• Whole Health Package: medical dental vision life disability insurance and more.

• Savings: a 401k (USA) plan to help you plan ahead.

• Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

Who we are:

CreatorIQ is the operating system for creator-led growth. Trusted by more than 1300 global brands and agenciesincluding Burson Delta Air Lines Google LVMH Nestlé and SephoraCreatorIQ unifies creator marketing across paid owned earned commerce and community into one seamless enterprise-grade ecosystem. With industry-leading intelligence infrastructure rigorous compliance and security standards and integrations with Meta Snapchat TikTok YouTube and more CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin New York San Francisco London Manila and Warsaw. Learn more at and follow us on LinkedIn and Instagram .

At CreatorIQ we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive equitable and empowering work environment where everyone can thrive regardless of race ethnicity gender sexual orientation age religion disability or any other characteristic that makes us unique. By embracing our core values of being intentional pursuing excellence every day embracing the journey together being a good human and staying focused on whats important we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences innovate together and be a part of a business that is disrupting the marketing industry.

Compensation benefits and beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation we invite you to review our benefits and perks .

AI Transparency Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please refer to our Global Candidate Privacy Notice .

Required Experience:

Manager