Communication Desk Assistant 2 4P/169

Communication Desk Assistant Company: Georgia Power Company Location: Atlanta, GA Work Schedule: Rotating shifts, including 8, 10, or 12-hour shifts , days, nights, weekends, and holidays ( 24/7 coverage required ) Job Summary The Communication Desk Assistant works within the Georgia Transmission Control Center (TCC) , assisting Power System Coordinators in managing the Integrated Transmission System (ITS) in Georgia. This role serves as a key communication liaison between field personnel, internal teams, GPC management, and ITS partners. Responsibilities include monitoring system events , maintaining outage records, and performing clerical and administrative support tasks critical to transmission system operations. Key Responsibilities Assist Power System Coordinators in controlling transmission system operations . Initiate and maintain clear and timely communication with internal and external stakeholders during routine and emergency system events. Answer phone calls from field personnel entering/exiting substations and power line rights-of-way; log data into internal databases . Track system events on transmission lines and equipment; maintain accurate records of outages. Assist in developing, correcting, and maintaining outage reports and event documentation , including cause and duration. Support administrative and clerical functions within the TCC. Qualifications & Experience High school diploma or equivalent required ; college degree preferred. Experience in an electric utility environment , particularly in generation or transmission (construction or maintenance), is helpful. Knowledge, Skills, and Abilities Proficiency in Microsoft Office Suite , including Excel, Word, PowerPoint, Outlook, and Access. Strong communication skills – verbal and written. Excellent problem-solving, multitasking, and time management abilities. Organizational skills and ability to maintain accurate documentation under pressure. Ability to work independently and as part of a team in high-stress or high-activity situations. Familiarity with electrical fundamentals or control center operations is a plus. Behavioral Competencies Professional demeanor and strong interpersonal skills . Detail-oriented and focused under pressure. Able to prioritize multiple tasks in a dynamic environment. Safety-minded , self-motivated, and adaptable. Comfortable taking direction from multiple supervisors . Additional Requirements Position is subject to pre-employment screenings related to fitness for duty. Must understand and sign the Federal Energy Regulatory Commission (FERC) Standard of Conduct . Must successfully pass a NERC cyber security background check and training . Subject to enhanced personnel screenings (details provided if selected for interview). #J-18808-Ljbffr 4P Consulting Inc.