Keyholder

Job Summary As a Key Holder at Cult Gaia, you will hold a pivotal position in ensuring the smooth operation of our boutique while delivering an exceptional standard of service to our discerning clientele. With a profound understanding of women’s fashion and a keen appreciation for our brand identity, you will serve as a beacon of style expertise, providing personalized guidance and styling recommendations to enhance each customer’s shopping journey. Your responsibilities will encompass overseeing daily store operations, including opening and closing procedures, inventory management, and ensuring adherence to visual merchandising standards. As a senior member of the retail team, you will lead by example, fostering a culture of excellence and professionalism among your colleagues. Your passion for fashion and commitment to delivering unparalleled customer experiences will solidify Cult Gaia's reputation as a premier destination for innovative designs and timeless elegance in the women’s high fashion retail landscape. What You Will Do Utilize company selling culture and training tools to meet and exceed KPI expectations Maintain a primary focus on training and development on sales proficiency process Complete all training and demonstrate the ability to effectively execute company expectations Execute style guide directives by overseeing all aspects of merchandising, visual and labeling Ensure daily task lists are completed by store teams Ensure inventory accuracy according to company asset protection standard work Self‑assess daily results and partner with Leadership on behavioral expectations to improve Complete a monthly proficiency plan by utilizing the end of the month sales reporting tools and self‑assessing personal strengths and opportunities Help build a culture throughout the store that drives the following positive company expected outcomes Actively support and contribute to the store with the goal of helping the entire team delight guests and achieve revenue targets Utilize all tools to the company standard Ensure check‑out/in processes are executed Ability to work weekends and most holidays Able to work in a fast‑paced environment Be fully responsible for shifts in our store (open/close) What You Can Bring High School Diploma or GED equivalent. Previous retail experience in a direct customer interactive environment preferred Previous experience as an assistant manager/key holder of a retail store preferred High volume experience is preferred An equivalent combination of education and experience will be considered Excellent customer service skills and do what it takes to create seamless experiences for customers Positive attitude and friendly demeanor Excellent verbal, interpersonal, and written communication skills. A high‑energy team player who possesses excellent organizational and project management skills, and who can work independently, troubleshoot, and work in a fast‑moving, multi‑tasking environment with numerous deadlines Detail‑oriented problem solver Actively gets tasks done and is driven by a sense of urgency Organized with excellent time management skills to deliver maximum impact Strong interest in fashion as well as strong knowledge of industry trends Required Experience High School Diploma or GED equivalent. 2+ years of retail experience in a direct customer interactive environment preferred. High volume experience is preferred. Previous retail experience, preferably in a luxury or high‑end fashion environment. Experience in a supervisory or leadership role is often necessary as key holders oversee store operations in the absence of higher management. Skills, Knowledge & Ability Ability to communicate effectively. Knowledge of high‑end women’s fashion. Ability to solve problems quickly. Ability to lead and motivate a team effectively. Strong decision‑making skills, particularly in high‑pressure situations. Capability to delegate tasks efficiently to ensure completion. Exceptional customer service skills to provide a personalized shopping experience to high‑end clientele. Proficiency in handling customer complaints or difficult situations with tact and professionalism. Understanding of security procedures to prevent theft and ensure customer, staff, and merchandise safety. Familiarity with inventory management systems to minimize shrinkage. Knowledge of visual merchandising principles to enhance the luxury shopping experience through store layout and displays. Ability to drive sales and meet targets by implementing sales strategies and motivating the team. Understanding of the luxury fashion market to identify sales opportunities. Excellent verbal and written communication skills for effective interaction with customers, team members, and management. Ability to provide clear instructions and feedback to staff. Willingness to work flexible hours, including evenings, weekends, and holidays. Adaptability to changes in store procedures, promotions, and inventory. Thorough understanding of products, including materials, construction, and brand history. Ability to educate customers and staff about products and brand ethos. Maintaining a polished appearance in accordance with luxury brand standards. Exemplifying professionalism and discretion in all interactions. #J-18808-Ljbffr CULT GAIA