Remote Bilingual (Spanish) Customer Service Account Representative

Overview Employer Industry: Insurance Services Why consider this job opportunity: Opportunity for career advancement and growth within the organization Work remotely with flexible hours from 8:30 AM to 5:00 PM ET, Monday to Friday Supportive and collaborative work environment that values diversity and inclusion Chance to make a positive impact on customer satisfaction and agency growth Comprehensive training and coaching provided to enhance skills and performance What to Expect Job Responsibilities: Deliver world-class service in every customer interaction, ensuring trust and confidence Answer 50+ inbound calls daily while maintaining 100% accuracy in policy servicing and claims support Proactively identify retention risks or coverage gaps and escalate to the sales team as necessary Maintain precise records and documentation in CRM and internal systems Collaborate with teammates and sales partners to strengthen overall execution and customer experience What is Required Minimum of ONE YEAR of relevant industry experience (preferably in insurance) Must possess active Property & Casualty AND Life & Health licenses (preferred to start) Strong customer-centric mindset with exceptional communication skills Ability to demonstrate resilience and adaptability in high-pressure situations Commitment to maintaining high standards for personal accountability and follow-through How to Stand Out (Preferred Qualifications) Previous experience in a customer service role within the insurance industry Familiarity with CRM and internal systems for maintaining customer records Demonstrated problem-solving skills and process discipline Ability to contribute positively to team dynamics and culture Willingness to seek ongoing learning opportunities to improve skills #InsuranceServices #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #J-18808-Ljbffr Remote Jobs