Brand Ambassador - Retail Sales & Customer Experience

Purpose: Contributes to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values. The core expectations include utilizing expertise and experience to; serve and sell to customers and achieving operational excellence, flawlessly execute store operations when responsible for product flow to and from sales floor and/or cashier procedures. Key Accountabilities: Is aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store. Complies with store policies and procedures to maintain a safe shopping and working environment. Collaborates productively and respectfully with team members to meet or exceed store goals. Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance. Makes themselves available to support other team members when needed Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model. Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador. Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s). Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards. Minimize loss by actively maintaining sales floor awareness while serving customers. Completes sales transactions quickly and accurately while adhering to cash protection procedures Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty. May handle returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience. Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor. Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor. Ensures adequate supplies to create an effective stockroom environment (if applicable) and continually maintains this (including all merchandise) within and around the vicinity. Knowledge, Capabilities and Experience: Must possess and consistently exhibit the competencies relative to the position. Knowledge of customer service principles and processes. Ability to learn and adapt quickly in a fast-paced environment. Ability to understand and carry out oral and/or written instructions and request clarification if needed. Demonstrates an inspirational attitude that contributes to a positive team environment. Ability to build and maintain effective working relationships team members. Well developed ability to speak, read, comprehend, and write English Ability to maintain reliable and consistent attendance and punctuality. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. Qualifications: Must have or be pursuing a high school diploma or general education degree (GED) Three to six month’s experiences working in a retail environment. Basic numeracy, literacy, and verbal communication skills. Must be 16 years of age or older. The anticipated low and high end of the base pay range for this position is [$16.50 - $21.45]. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, proficiency for the role. AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR. COURAGE: Speak up when you see an opportunity; step up when you see a need.. OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through. INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things. TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset. INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards. RESPECT: Value all players. Display empathy, be inclusive and show dignity to all. At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage. – Culture Starts With People, It Starts With You – By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers. #J-18808-Ljbffr