Call Center Representative

Job Description

Job Description

Description:

Job Responsibilities:
Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
Other assignment as necessary.
-Extensive phone experience and computer literate.

Additional Notes: Onsite Our Call center agents need customer service skills, should have experience in a call center and payroll knowledge. A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager etc., in the last few years. They must be skilled in de-escalation, documentation, research, be organized and demonstrate ICARE values (Integrity, Compassion, Accountability, Respect, Excellence).

Skills:

Required Skills & Experience: Two (2) years of experience and Bilingual (facility specific). Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers. Active listening providing full attention to callers to understand their concerns and needs. Effective problem-solving to analyze a situation, identify core issue and find effective solution.

Additional Skills and Experience:

• ANSWER PHONES, SCHEDULE APPOINTMENTS, BI-LINGUAL, CUSTOMER INQUIRIES, CALL CENTER REPRESENTATIVE

Education:

Required Education: -High School Diploma or general education degree (GED).