Call Center Representative

Job Title: Call Center Representative - ENT
Pay Rate: $19/hr pay rate ($20 pay rate for bilingual in Spanish)
Location: East Syracuse, NY
Job Type: 2-year contract
Schedule: Monday to Friday, 8 am - 5 pm


Job Responsibilities:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information using the right methods/tools
• Meet personal and customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Job Requirements:

• 6+ months of experience handling inbound calls in a call center environment
• Microsoft Office proficiency
• Typing speed of 35-45 words per minute
• Excellent verbal and written communication skills

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
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