BDC Manager

Job Description

Job Description

Business Development Center (BDC) Manager 

We’re looking for a motivated and strategic BDC Manager to lead our customer engagement and appointment-setting efforts. The ideal candidate has experience managing a high-performing team, optimizing lead follow-up processes, and delivering outstanding customer service. If you’re organized, data-driven, and passionate about growing business through strong communication and leadership, we want to hear from you. 

About FAH

We are a fast-paced, high-performing automotive dealership focused on delivering an exceptional customer experience while driving strong results. Our team environment is built on accountability, energy, and a commitment to success. 

We believe in promoting from within and providing clear internal growth opportunities for employees who are motivated and ready to advance their careers. Our dealership is located in a prime, high-traffic area, offering consistent opportunities and strong earning potential. 

We also invest in our team through ongoing training and development, ensuring you have the tools, knowledge, and support needed to succeed and grow in the automotive industry. 

Compensation and Benefits

• Health, Medical and Dental
• 401K Plan options
• PTO and SICK Leave
• Growth opportunities
• Flexible Work Schedule
• Competitive Pay 

Responsibilities

• Develop and execute outbound internet and phone campaigns
• Maintain daily, weekly, and monthly sales and service forecasts
• Manage and track all leads
• Ensure all leads are followed up with in a timely manner
• Manage day-to-day business of the business development center
• Collect and analyze business metrics
• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals
• Work closely with executive and department managers to develop appointment setting strategies
• Answer customer inquiries and calls when necessary 

Requirements

• Strong communication, organization, time management, computer and basic math skills
• Team player with positive energy and an eagerness to improve
• Competitive and self-motivated attitude that thrives on goals
• Previous sales experience
• Previous management experience preferred
• Automotive industry experience preferred 

FAH LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.