Senior Field Service Engineer

About the Role Actual annual compensation offered will be based on several variables including geographic location, work experience, education, and skills/ achievements, and will be mutually agreed upon at the time of offer. The average compensation for this role is $70,000 - $85,000.00. As a Senior Field Service Engineer at TD SYNNEX, you’ll be the primary technical resource for our clients’ on‑site hardware, software, and network needs. You’ll apply your deep technical expertise to resolve complex incidents, lead troubleshooting efforts, and ensure exceptional service delivery within established SLAs. You’ll also mentor junior engineers, support cross‑functional IT projects, and serve as backup to the Field Service Supervisor. Key Responsibilities 2nd level client support (50%) – Diagnose and resolve escalated hardware, software, and network incidents on desktops, laptops, printers/scanners, RDTs, and warehouse equipment; install, configure, upgrade, and recover data on end‑user devices, applications, and peripherals; act as the local hands‑and‑eyes for on‑site network and server infrastructure. Advanced problem resolution (20%) – Lead root‑cause analysis for recurring or high‑impact issues; recommend and validate technical solutions and best‑fit products for customer environments. Technology projects (10%) – Participate in global or local IT initiatives (rollouts, migrations, upgrades), ensuring smooth implementation and minimal business disruption. Asset and inventory management (10%) – Maintain accurate device and parts inventories, forecast stock levels, and order replacements as needed. Leadership and backup support (10%) – Provide guidance and technical coaching to Field Service Engineers; serve as acting supervisor during absences, driving team performance and SLA compliance. Qualifications Bachelor’s degree in systems engineering, Information Technology, or related field preferred. 5–8 years of progressive field service or 2nd level support experience. Certifications such as MCSE, SCCM, ITIL Foundation, CCENT (strongly preferred). Expertise in Windows OS, common enterprise applications, and troubleshooting tools. Hands‑on experience with printers, scanners, RDTs, network switches, and server hardware. Exceptional communication skills with the ability to train end‑users and collaborate across multicultural teams. Strong analytical mindset with attention to detail and the capacity to work effectively under pressure. Self‑starter who takes ownership, while also thriving in team settings. Willingness to work occasional non‑standard hours, participate in on‑call rotations, and travel up to 20%. What Sets You Up for Success Customer‑centric attitude: actively listen to end‑user needs and deliver clear, constructive guidance. Continuous learner: stay current on emerging technologies and industry best practices. Adaptable team player: comfortable in dynamic environments and easily pivot between tasks. Ethical and inclusive: uphold TD SYNNEX’s social and organizational standards, contributing to an open, respectful workplace. What We Offer Career growth: personalized development plans, mentorship programs, and tuition assistance. Competitive compensation: base salary, performance bonuses, and comprehensive benefits (medical, dental, vision, retirement). Work/life balance: flexible scheduling, paid time off, and wellness resources. Inclusive culture: employee resource groups, diversity training, and community‑giving programs. Recognition: formal awards and informal shout‑outs to celebrate your impact. Equal Opportunity Statement We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. TD SYNNEX is an E‑Verify company. #J-18808-Ljbffr SYNNEX Corporation