Customer Relations Representative

Position Summary

Showplace is known in the industry for outstanding customer service and we are looking for a team member who wants to be part of the best. With 800 dealers across the country the Customer Relations (CR) Representative serves as the first point of contact for dealer questions related to new or existing orders products and catalog inquiries. Beyond the initial interaction this role focuses on building strong lasting relationships with our dealer network.

In addition to managing phone calls and emails CR Representatives learn to enter orders while meeting department-wide goals. A positive attitude strong communication skills and the ability to multitask are essential for success in this role.

Essential Functions

Other duties may be assigned requested or directed.

• Answer phones in a friendly and professional manner; all calls must be logged

• Provide customers with accurate information using available resources and training

• Respond promptly and return calls within department expectations

• Edit and enter regular orders

• Edit and enter KAAT orders as needed

• Enter stain labor orders as needed

• Enter sample and hot part orders when scheduled

• Process order changes

• Create drawings and custom pricing

• Email or fax orders containing drawings

• Proactively contact dealers to request missing order information

Qualifications & Skills

Candidates must possess or be willing to learn the following:

• Thorough knowledge of all Showplace product lines

• Basic math skills including geometry and fractions

• Strong attention to detail and organizational skills

• Professional written and verbal communication skills

• Ability to provide friendly effective customer resolutions

• Ability to work independently and as part of a team

• Ability to work in a fast-paced occasionally stressful environment

• Previous customer service experience is preferred

• Computer proficiency and strong keyboarding/technology skills are helpful

Work Schedule

Regular Operating Hours:

• MondayThursday: 7:00am4:30pm or 7:30am5:00pm

• Friday: 7:00am11:00am or 7:30am11:30am

Overtime Hours:

• MondayFriday outside of regular operating hours as needed

Benefits

• 15 days paid vacation minimum per year (PTO accrual begins on first day)

• 8.5 paid holidays: New Years Day Memorial Day Independence Day Labor Day Thanksgiving Day Day After Thanksgiving Christmas Eve (½ day) Christmas Day plus one floating holiday (TBD by company)

• Retirement options:

  • No-cost Employee Stock Ownership Plan (ESOP)

  • 401(k) with company match up to 4%

• Affordable health dental vision life and pet insurance options

• No-cost on-site medical care with a Physician Assistant

• No-cost long-term disability insurance

• No-cost on-site counseling services

• On-site fitness center with certified personal trainer classes and wellness programs

• On-site cafeteria serving breakfast and lunch

• Employee product discounts

• Tuition assistance program

• And more!

To learn more about our benefits apply now and speak with an HR specialist.

Company Overview

Showplace is an employee-owned cabinetry manufacturer with facilities in Harrisburg and Beresford South Dakota. As a national brand sold through a network of independent dealers Showplace is committed to developing its employee-owners by promoting from within and supporting long-term career growth.

How to Apply

Apply now by clicking the Apply Now button or contact us directly:

HR Department
Phone:
Email:

Required Experience:

Unclear Seniority