Customer Care Manager - State Farm Agent Team Member

Benefits: Paid time off Wellness resources 401(k) matching Donation matching You May Be a Great Fit as a Customer Care Manager at Jack Boyajian - State Farm Agent if: You're the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and want to make a positive impact on the people around you. You're a natural relationship-builder who earns confidence quickly and keeps it. You listen first, then guide , making customers feel understood while confidently providing options. You're compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: 5952 Temple City Blvd, Temple City CA 91780 & 3324 E Colorado Blvd, Pasadena CA 91107 Our office is built on helping people-pairing great insurance guidance with a positive team culture. If you're looking for growth, teamwork, and a rewarding place to build your future, this is where you'll belong At Jack Boyajian - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses. Compensation: $60,000.00 - $90,000.00 per year Ready to Launch Your Career? This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. About Our Agency We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance. Our office is located in Pasadena CA . Our office is open 9:00am - 5:00pm Weekdays. We currently have 3 team members at our agency. We have 15 years of combined insurance experience in our office. Additional languages spoken: Spanish, Cantonese, and Mandarin If you want a career, not a job, then we encourage you to apply State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. State Farm