Claim Jumper - Restaurant Supervisor

Restaurant Supervisor

It is the responsibility of the Restaurant Supervisor to manage operation in an efficient and professional manner to ensure quality service to guests. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy and Positivity). Responsibilities include controlling inventory and cost of goods by analyzing variances and initiating corrective actions. Controls purchasing while maintaining brand recognition. Keeps all operational expenses within budget. Control labor expenses based on business levels. Oversees training, rules and regulations, provides guidance to employees and makes recommendations regarding discipline when necessary. Strong leadership skills and the ability to motivate, coach and mentor employees with professional maturity. Strong organizational, interpersonal and problem-solving skills. Responsible for staffing schedules, requests for time off, and attendance tracking for all restaurant employees while adhering to the policies of the Golden Nugget. Provide Human Resources with the necessary information to keep personnel files current. Check guest satisfaction throughout the restaurant and resolve customer complaints. Ensure a neat, clean and safe working environment in accordance with established health and safety standards. Ensure employees have valid work cards while they are working and meet both state and departmental requirements concerning sanitation and personal hygiene. Performs other duties as assigned.

Supervisory Responsibilities: Front of house staff.

Qualifications to perform this job successfully include the ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams. Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills. Excellent interpersonal and communication skills (verbal and written), fluent English and articulate. Ability to work efficiently, independently and cohesively, consistently producing quality results. Computer literate in Microsoft Windows applications required; Aloha POS system experience preferred. Valid Nevada Health Card and Alcohol Awareness Card. Minimum age requirement is 21. Associates or related degree preferred. 2 years' previous restaurant hospitality management experience or equivalent education. Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities. Ability to read and understand all policies and procedures. Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities. Must be able to complete standard forms and reports.