Shift Leader

# Shift LeaderPASADENA-FOOTHLL (00948)## Job Description**Pay Rates starting at**: $22.25 / hour*Shift Leader opportunities are available practically anytime: breakfast, lunch, late nights, and weekends.***Requirements:*** Must be 18 years of age or older to work as a manager* Must be a legal U.S. citizen* Must have a California Food Handler Card verified by an accredited source (training provided at orientation)To be **successful** in this position, you’ll need:* A humble and hospitable demeanor* Passion for helping and serving others (customers and fellow team members)* A desire to learn and grow* The ability to communicate effectively and anticipate customer needs**Job Description & Responsibilities:**In this role, you would oversee shifts every week and make sure customers get a fast, accurate, friendly experience every visit. You would provide leadership to Crew and other Managers during a shift to ensure outstanding Quality, Service and Cleanliness to customers. Shift Leader also play an important role in running great restaurants by:* Supervising food safety and cleanliness procedures to ensure the team is meeting McDonald's standards* Communicating effectively with Crew and the next Shift Managers to help them prepare to run a great shift, too* Achieving targets during their shifts and help departments meet their goals* Taking action to monitor safety, security, inventory and profitability* Managing Crew schedules and encouraging high performance during their shift* Providing exceptional customer service and quality food production* Training new team members on critical job functionsThis role is vital to the guest experience because you'll:* **Lead the experience:** Check in with guests and make sure they are enjoying themselves* **Be the solution:** Handle guest concerns and provide resolve to their satisfaction* **Understand that teamwork is key:** Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment* **Be in the know:** Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features**Benefits:*** **Free employee meals** - Applicable immediately before, during or after shifts* **Free uniforms** - 2 sets of uniforms provided at orientation* **Flexible hours** - Choose the hours that work for you* **College tuition assistance** - Up to $3000/year for eligible employees* **High School Diploma Program** - Earn your HS Diploma at your pace and at no cost through Career Online High School* **English Under the Arches** - Improve your English skills for FREE through our ESL Classes* **Education & Career Advising** - Schedule 1-on-1 advising sessions, available in both English and Spanish* **Colorado Technical University** - Earn a 100% tuition-covered college degree through our partnership with CTU* **Leadership development program** - Growth opportunity and on-the-job skills training classes* **Celebrations** - Employee recognition events, birthday and anniversary celebrations* **Company awards** - Contests and prizes (Employee of the Month, drive-thru contests, anniversary awards)* *In accordance with California law, we also provide paid sick time to eligible employees.***Organization Description:**The MPMC McDonald's Organization is a locally owned McDonald's franchise serving the San Gabriel Valley since 1967. We operate 13 store locations in Pasadena, Altadena, Arcadia, Temple City, Rosemead, El Monte, Duarte, Irwindale, Pico Rivera, and Monrovia. We care about our employees and that’s why we provide them with an opportunity to learn, grow, and succeed every day. By offering industry-leading education programs and world-class training, we provide opportunities that inspire confidence and foster valuable skills to help employees thrive wherever they are on their journey, whether they stay at McDonald’s or go elsewhere. A job at McDonald’s is more than just a paycheck – it’s a chance to gain life skills and grow as an individual. And for anyone willing to take advantage of these opportunities...we’re committed to becoming America’s Best First Job.**Additional Information:***We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).**This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.**This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.* #J-18808-Ljbffr